Notifications turned ON - but not getting any notification emails when my workflow steps error.

Status: Closed · Asked by Jhashank Roy Chowdary on · 0 views

Jhashank Roy Chowdary — Question ·

I have notifications turned on but not getting any notification emails when my workflow steps error. Not just one, I’m not getting them for any of my ongoing workflows.


I have enabled notifications both ways i.e. via Settings → General Settings and also at the workflow settings level.


I have a live workflow named “Meta USA Language Test (April 2026)” that has tasks that errored and are visible in the task history but no email was sent.


Workflow Link : https://connect.pabbly.com/workflow/share/WxNSYARTUDNSGARuVTAGIQgcAARXDgdiVE0DEVFeBn4BTwB7VhcPZQxABW9QA1U0VRwGbAJeBTwIHFZSBFIAc1ZbVnpcXwZ8URxTKFcGXW5bBVJ6BGU#


The affected workflows are showing errors in the Task History / Workflow History.


Task ID of the one that failed and should have generated a notification email : Task History ID - IjU3NjYwNTZjMDYzMjA0M2M1MjY0NTUzYzUxMzc1MTYzNTQzNDBmMzUi_pc
Executed at Jul 18, 2026 06:06:12, (UTC+05:30) Asia/Kolkata


I have checked spam / junk folders for any mails from Pabbly ([email hidden]) and can confirm I have not received any emails.


The last time I received any such notification was 29th March 2026.


The notification email address is the same as my account email : [email hidden]

Pabbly Support — Reply ·

Hello Jhashank,

Thank you for reaching out to us.

We have escalated this concern to our team for further review. Kindly allow us some time to investigate the issue.

We will get back to you as soon as we receive an update from the concerned team.

Thank you for your patience and understanding.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Pabbly Support — Reply ·

Hello Jhashank,

We'd like to inform you that the issue with workflow error notification emails not being received has now been fixed, and the emails should be delivered normally.

We have also sent you a confirmation email with the subject "Pabbly Connect - Email notification delivery restored (Ticket TCK-196644)". Kindly check your inbox and reply to confirm whether you have received it.

If you don't see the email in your inbox, please check your Spam/Junk folder as well.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
Jhashank Roy Chowdary — Reply ·
Yes, I got that email.

Can you confirm if this has been enabled for all workflows or only to a specific workflow?

Also can we get such error notifications to more than 1 email ID?

If yes, where can I add those mail IDs?

Will this be set at account level or at workflow level?

Best regards,
Mubashir Iqbal — Reply ·

If workflow error notification emails aren't arriving despite notifications being enabled, verify your notification preferences, spam folder, email filters, and account email address. Also confirm the workflow owner settings and ensure your platform hasn't disabled error alerts for specific workflow types.

Pabbly Support — Reply ·

Hello Jhashank,

Thank you for your email.

Upon checking, we found that your email address was present in our suppression/block list, which is why the workflow error notification emails were not being delivered. The issue has now been resolved, and going forward, you should receive error notification emails for all workflows where notifications have been enabled.

Regarding your questions:

  1. Will this work for all workflows or only a specific workflow?
    Error notification emails will be sent for all workflows where the error notification setting is enabled.

  2. Can error notifications be sent to multiple email addresses?
    Currently, it is not possible to send workflow error notification emails directly to multiple email addresses from Pabbly Connect.

As an alternative, you can create a dedicated workflow that gets triggered whenever an error notification email is received and then forwards that information to multiple recipients. You can refer to the following tutorial to set up a similar workflow:

https://youtu.be/Lv9Rnzoh-vY?si=Gg3WfATMklbDG4Ry

Let us know if you need any assistance with the setup.



On Jul 20, 2026, 1:08 PM, Jhashank Roy Chowdary <[email protected]> wrote:
Yes, I got that email.

Can you confirm if this has been enabled for all workflows or only to a specific workflow?

Also can we get such error notifications to more than 1 email ID?

If yes, where can I add those mail IDs?

Will this be set at account level or at workflow level?

Best regards,

Jhashank Roy Chowdary
Head - Corporate Affairs
India : +91 8500002480
USA : +1 845 321 3197



G&C Global Consortium Pvt Ltd
301, KB Residency, Road No.10,
Kakatiya Hills, Madhapur,
Hyderabad - 500081



On Mon, Jul 20, 2026 at 5:58 PM Pabbly Support <[email protected]> wrote:

Hello Jhashank,

We'd like to inform you that the issue with workflow error notification emails not being received has now been fixed, and the emails should be delivered normally.

We have also sent you a confirmation email with the subject "Pabbly Connect - Email notification delivery restored (Ticket TCK-196644)". Kindly check your inbox and reply to confirm whether you have received it.

If you don't see the email in your inbox, please check your Spam/Junk folder as well.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐Pabbly.com

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Jhashank Roy Chowdary — Reply ·
Ok, any reason why my email ended up in your suppression/block list?

How to ensure this wont happen again?

Best regards,

Jhashank Roy Chowdary
Head - Corporate Affairs
India : +91 8500002480
USA : +1 845 321 3197



G&C Global Consortium Pvt Ltd
301, KB Residency, Road No.10,
Kakatiya Hills, Madhapur,
Hyderabad - 500081



On Tue, Jul 21, 2026 at 10:30 AM Pabbly Support <[email hidden]> wrote:

Hello Jhashank,

Thank you for your email.

Upon checking, we found that your email address was present in our suppression/block list, which is why the workflow error notification emails were not being delivered. The issue has now been resolved, and going forward, you should receive error notification emails for all workflows where notifications have been enabled.

Regarding your questions:

  1. Will this work for all workflows or only a specific workflow?
    Error notification emails will be sent for all workflows where the error notification setting is enabled.

  2. Can error notifications be sent to multiple email addresses?
    Currently, it is not possible to send workflow error notification emails directly to multiple email addresses from Pabbly Connect.

As an alternative, you can create a dedicated workflow that gets triggered whenever an error notification email is received and then forwards that information to multiple recipients. You can refer to the following tutorial to set up a similar workflow:

https://youtu.be/Lv9Rnzoh-vY?si=Gg3WfATMklbDG4Ry

Let us know if you need any assistance with the setup.



On Jul 20, 2026, 1:08 PM, Jhashank Roy Chowdary <[email hidden]> wrote:
Yes, I got that email.

Can you confirm if this has been enabled for all workflows or only to a specific workflow?

Also can we get such error notifications to more than 1 email ID?

If yes, where can I add those mail IDs?

Will this be set at account level or at workflow level?

Best regards,

Jhashank Roy Chowdary
Head - Corporate Affairs
India : +91 8500002480
USA : +1 845 321 3197



G&C Global Consortium Pvt Ltd
301, KB Residency, Road No.10,
Kakatiya Hills, Madhapur,
Hyderabad - 500081



On Mon, Jul 20, 2026 at 5:58 PM Pabbly Support <[email hidden]> wrote:

Hello Jhashank,

We'd like to inform you that the issue with workflow error notification emails not being received has now been fixed, and the emails should be delivered normally.

We have also sent you a confirmation email with the subject "Pabbly Connect - Email notification delivery restored (Ticket TCK-196644)". Kindly check your inbox and reply to confirm whether you have received it.

If you don't see the email in your inbox, please check your Spam/Junk folder as well.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐Pabbly.com

Thanks and Regards,
Pabbly Support — Reply ·

Hello Jhashank,

Thank you for your email.

At the moment, we are unable to determine the exact reason why your email address was added to the suppression/block list. This can happen for various reasons, and we do not currently have specific logs indicating the exact cause in your case.

However, we can confirm that the issue has now been resolved, and your email address has been removed from the suppression/block list. Error notification emails are being delivered properly now.

To ensure you continue receiving notifications, we recommend periodically checking your inbox and spam/junk folder. If you notice that you are no longer receiving workflow error notifications in the future, please reach out to us right away, and we'll be happy to investigate.

Please feel free to contact us if you have any further questions or concerns.



On Jul 21, 2026, 5:57 AM, Jhashank Roy Chowdary <[email protected]> wrote:
Ok, any reason why my email ended up in your suppression/block list?

How to ensure this wont happen again?

Best regards,

Jhashank Roy Chowdary
Head - Corporate Affairs
India : +91 8500002480
USA : +1 845 321 3197



G&C Global Consortium Pvt Ltd
301, KB Residency, Road No.10,
Kakatiya Hills, Madhapur,
Hyderabad - 500081



On Tue, Jul 21, 2026 at 10:30 AM Pabbly Support <[email protected]> wrote:

Hello Jhashank,

Thank you for your email.

Upon checking, we found that your email address was present in our suppression/block list, which is why the workflow error notification emails were not being delivered. The issue has now been resolved, and going forward, you should receive error notification emails for all workflows where notifications have been enabled.

Regarding your questions:

  1. Will this work for all workflows or only a specific workflow?
    Error notification emails will be sent for all workflows where the error notification setting is enabled.

  2. Can error notifications be sent to multiple email addresses?
    Currently, it is not possible to send workflow error notification emails directly to multiple email addresses from Pabbly Connect.

As an alternative, you can create a dedicated workflow that gets triggered whenever an error notification email is received and then forwards that information to multiple recipients. You can refer to the following tutorial to set up a similar workflow:

https://youtu.be/Lv9Rnzoh-vY?si=Gg3WfATMklbDG4Ry

Let us know if you need any assistance with the setup.



On Jul 20, 2026, 1:08 PM, Jhashank Roy Chowdary <[email protected]> wrote:
Yes, I got that email.

Can you confirm if this has been enabled for all workflows or only to a specific workflow?

Also can we get such error notifications to more than 1 email ID?

If yes, where can I add those mail IDs?

Will this be set at account level or at workflow level?

Best regards,

Jhashank Roy Chowdary
Head - Corporate Affairs
India : +91 8500002480
USA : +1 845 321 3197



G&C Global Consortium Pvt Ltd
301, KB Residency, Road No.10,
Kakatiya Hills, Madhapur,
Hyderabad - 500081



On Mon, Jul 20, 2026 at 5:58 PM Pabbly Support <[email protected]> wrote:

Hello Jhashank,

We'd like to inform you that the issue with workflow error notification emails not being received has now been fixed, and the emails should be delivered normally.

We have also sent you a confirmation email with the subject "Pabbly Connect - Email notification delivery restored (Ticket TCK-196644)". Kindly check your inbox and reply to confirm whether you have received it.

If you don't see the email in your inbox, please check your Spam/Junk folder as well.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐Pabbly.com

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

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