Novocall/TimeSync Integration Not Working

Tried to use Novocall integration but it did not work.

Tested but the webhook was never captured by Pabbly. When I did a custom webhook form Novocall to Pabbly it worked smoothly.

Strange that the native integration doesn't work but the custom webhook worked.

Where can I report this integration error to be fixed?

Hello @david,

Could you please try setting up the workflow using the Novocall (Native) app as the trigger in the Classic Builder and let us know if you encounter the same issue? Also, please share the workflow URL so we can review it in detail.

Hello @david,

Could you please try setting up the workflow using the Novocall (Native) app as the trigger and let us know if you encounter the same issue? Also, please share the workflow URL so we can review it in detail.

I've did that and it did not work. https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY0MDYzNzA0MzA1MjY0NTUzZDUxMzEi_pc

Hello @david,

Could you please try the workflow setup in the Classic Builder?

Hello @david,

Could you please try the workflow setup in the Classic Builder?

Hello @david,

You would have to create a new workflow for that.

Hello @david,

You would have to create a new workflow for that.

Hello @david,

Could you please share the workflow where you were able to capture responses from Novocall using the Pabbly webhook?

. When I did a custom webhook form Novocall to Pabbly it worked smoothly.

Hello @david,

Could you please share the workflow where you were able to capture responses from Novocall using the Pabbly webhook?

The native Novocall application works exactly the same way as Webhook by Pabbly. Both simply provide a webhook that needs to be connected to your Novocall account, and if Novocall sends data to the webhook, it will appear in the response. The native application only displays the instructions on how to connect your Novocall account.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

The native Novocall application works exactly the same way as Webhook by Pabbly. Both simply provide a webhook that needs to be connected to your Novocall account, and if Novocall sends data to the webhook, it will appear in the response. The native application only displays the instructions on how to connect your Novocall account.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

I've followed the instructions and set up the webhook to both.

Native Novocall app - did not work, please investigate.
Custom Webhook - it works

Hello @david
Could you please share the screenshots of both the webhook URLs that you have added in the Novocall application? Also, please confirm whether the Novocall application supports multiple webhooks from one account or only a single webhook URL.

This will help us identify the issue more accurately and provide an appropriate solution.

Not working webhook from screenshot: https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjYwNTY0MDYzNzA0MzE1MjZjNTUzMDUxMzUi_pc

Working custom webhook from pabbly: https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjYwNTY0MDYzNzA0MzU1MjY1NTUzMzUxM2Ei_pc

Hello @david
Thank you for bringing this to our attention. We have forwarded the issue to our team for further review. However, since the Webhook By Pabbly trigger application is working for you, we recommend continuing to use it for the time being.

Hello @david
Thank you for bringing this to our attention. We have forwarded the issue to our team for further review. However, since the Webhook By Pabbly trigger application is working for you, we recommend continuing to use it for the time being.

Please allow us some time. Our team will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

Please allow us some time. Our team will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

Hello @david

Our team is currently reviewing the Novocall integration with Pabbly. For further investigation, we kindly request you to share the credentials of your Novocall account with us at [email protected], so our team can look into the issue in detail.

If you are not comfortable sharing your credentials, please provide a full-screen recorded video showing how you are adding the webhook in Novocall. This will help our team better understand the process and investigate the matter further.

Hello @david

Our team is currently reviewing the Novocall integration with Pabbly. For further investigation, we kindly request you to share the credentials of your Novocall account with us at [EMAIL][email protected][/EMAIL], so our team can look into the issue in detail.

If you are not comfortable sharing your credentials, please provide a full-screen recorded video showing how you are adding the webhook in Novocall. This will help our team better understand the process and investigate the matter further.

Hello @david

Thanks for the update!

However, over email, we have only received the video. Kindly share the requested credentials of your Novocall account as well.

Hello @david

Thanks for the update!

However, over email, we have only received the video. Kindly share the requested credentials of your Novocall account as well.

Hello @david,

Thanks for sharing the details. Once we receive an update from the team, we will get back to you.