Number of tasks consumed displayed is wrong. No clarity on tasks renewal.

I have already purchased a lifetime plan. But now I can see that tasks are exhausted. As per Meta, I have generated a total of 1200 leads, but Pabbly shows 3000 tasks consumed. Also, there is no display of the date of task renewals, etc. Moreover, on clicking on upgrade, it sells me the same 1-year plan without any discount like a new customer. Why is the lifetime plan not adjusted or considered for existing customers? 

Hello,

Thank you for reaching out to us.

Upon checking your account, we found that multiple workflows are contributing to your task usage. Please note that a task is consumed each time an action step executes successfully, so the number of tasks used may be higher than the number of leads received.

To help you understand your task consumption in detail, we have recorded a short video showing how you can check the task usage for each workflow:

https://www.awesomescreenshot.com/video/54716731?key=08279d60cb6765982b797550a2c6a353

Regarding your question about the Lifetime Plan, we are not entirely sure what you mean by the plan being "adjusted" or "considered" for existing customers. Our pricing is the same for all customers, and there are no additional discounts available on yearly plans for existing users. The yearly plans are already offered at discounted rates.

If you would like to continue running your workflows without interruption and require additional tasks, you can purchase one of our yearly plans here:

https://www.pabbly.com/connect/#pricing

Please let us know if you have any further questions.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com