Only the Email Trigger Step is being Executed

Status: Open · Asked by EdwrdR on Jun 1, 2026 · 0 views

EdwrdR — Question · Jun 1, 2026

Since May 28th this workflow has only been executing the first task and stopping. It only seems to affect this one workflow and any copies I make of it.
Older workflows with the Email trigger are still working correctly.

What I have tried:
1) Changing the second task to execute
2) Creating a copy of the workflow (Both broken)
3) Switching Trigger to GMAIL - New Message
4) Re-Executing the single steps from History

Preeti Paryani — Reply · Jun 2, 2026

Hey @EdwrdR,

Thank you for sharing the details.

The behavior where only the first step executes and the subsequent steps fail to proceed was observed for some users during a recent PHP version migration on our end. In most cases, the issue was resolved by re-executing the affected task histories.

However, since you've already attempted re-execution and the issue is still persisting in your workflow and its copies, this appears to be a different case.

We've escalated your workflow details to our technical team for further review. Please allow us some time to investigate the root cause, and we will get back to you with an update as soon as possible.

We appreciate your patience and cooperation.

Preeti Paryani — Reply · Jun 2, 2026

Hey @EdwrdR,

We wanted to let you know that the issue has now been resolved.

We recommend re-executing the task histories where only the first step was executed and the workflow stopped thereafter. Those task histories should now process successfully upon re-execution.

For testing purposes, we have already re-executed two task histories from our end, and they worked as expected.

Please try re-executing the remaining affected task histories and let us know how it goes.