Pabbly connect Monthly subscription autorenewal status

Pls let me know my account monthly is autorenewal connected or not/

Hi @Aariembroideryn Designers,

We have checked your account and found that your monthly Pabbly Connect plan was purchased with auto-renewal enabled.

If the auto-debit mandate is active, your plan should be automatically renewed on 28th February. However, if the mandate is not active or fails, the renewal may not go through.

As per our records, auto-renewal was selected at the time of purchase, so the subscription should renew automatically.

We recommend ensuring that your payment method or auto-debit mandate is active to avoid any interruption.

Hi @Aariembroideryn Designers,

We have checked your account and found that your monthly Pabbly Connect plan was purchased with auto-renewal enabled.

If the auto-debit mandate is active, your plan should be automatically renewed on 28th February. However, if the mandate is not active or fails, the renewal may not go through.

As per our records, auto-renewal was selected at the time of purchase, so the subscription should renew automatically.

We recommend ensuring that your payment method or auto-debit mandate is active to avoid any interruption.

Sure, let us know how it goes.

where to find the confirmation message and pls confirm its renewed

Hi @Aariembroideryn Designers,

We have checked your account again and can confirm that your subscription Pabbly Connect Monthly Plan – Tier 1, which was originally purchased on January 31, 2026, has been successfully renewed on February 28, 2026.

The renewal has been processed successfully from our end.

You should have received a renewal confirmation email on your registered Pabbly account email address. Kindly please check your Inbox as well as Spam/Junk folder for the confirmation message.

Pls find attached got confirmation mail from razapay and payment transcation history on 28-2-26, now today got due reminder mail from pabbly. pls check

Hi @Aariembroideryn Designers,

Thank you for sharing the screenshots.

The reminder email you received is for a different Pabbly Connect Monthly Plan – Tier 1 subscription that was purchased on November 30, 2025.

Your recent renewal on February 28, 2026 was processed successfully, and there is no issue with that payment.

To avoid further due reminders, you may cancel the older subscription by following the steps mentioned in the thread below:
https://forum.pabbly.com/threads/how-to-cancel-a-pabbly-connect-subscription-how-to-stop-auto-renewal-for-a-pabbly-subscription.14313/

Please let us know once done or if you need any assistance.

it shows already canceled...pls check

Hi @Aariembroideryn Designers,

Thank you for sharing the screenshot.

We have now cancelled the previous subscription from our end as well and deleted the outstanding order associated with it.

You will no longer receive any due or renewal reminder emails for the previous subscription.

Please feel free to reach out if you notice anything further or need any assistance.

Hi
1) My subscription auto renewal was directed to UPI number which has shortage of money got message "All retries to charge your UPI Account have failed. To continue your subscription please contact Pabbly - Razorpay" - now how to renew subscription immediately without disturbing my tasks
2) then i want to change my auto renewal to other credit card how to proceed for that, Guide me

Hi @Aariembroideryn Designers,

Thank you for reaching out.

Regarding your concerns:

1) Subscription Renewal Issue (UPI Failed)
If the auto-renewal via UPI has failed, the subscription will not renew automatically. To continue without disruption, we recommend that you manually purchase the required plan again from our pricing page:
https://www.pabbly.com/connect

This will ensure your workflows continue to run smoothly without any interruption.

2) Changing Payment Method (UPI to Credit Card)
Please note that once a subscription is created, the payment method cannot be changed for that existing subscription.

In this case, we recommend the following:

• Purchase the plan again using your credit card as the payment method
• Once done, inform us, and we will cancel the previous subscription to ensure you are not charged twice

Additionally, we suggest opting for the yearly plan, as it is more cost-effective and avoids frequent renewal issues, providing a smoother experience.

Please let us know once you have completed the new purchase, and we will assist you further.

new purchase with the credit card completed pls do the needful for monthly renewal with credit card payment method

The plan you purchased today, March 31, 2026, is already set to auto-renew, so you don't need to do anything else.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

hope the renewal plan purchased thru upi has been disabled, so that it will not trigger by next month....pls confirm

Hi @Aariembroideryn Designers,

Thanks for confirming.

Upon checking, it appears that the previous subscription (via Razorpay/UPI), which initially failed, was successfully charged in a later retry. Along with that, you also purchased a new plan—so both subscriptions were active.

To avoid any duplicate charges moving forward, we have now cancelled the previous subscription. You will not be charged again next month for that plan.

For the current billing cycle, you will have the combined benefit of both plans, i.e., 20,000 tasks available for this month.

If you need any further assistance, feel free to reach out.

pls confirm it charged both UPI and Credit card means, pls refund upi, for us 10,000 tasks enough

Hi @Aariembroideryn Designers,

Thanks for your message.

Yes, for the current month, both UPI and Credit Card payments were successfully charged. As per your request, we have processed the refund for the payment respective to this subscription ID 697de1db3735093bbf20dce4, since that subscription has already been cancelled.

Now, only the new subscription purchased on March 31 (69cbc6236445eea9213417e9) will remain active and continue for future renewals.

Please note that if we had refunded the newer payment instead, there would have been no active subscription on your account.

Let us know if you need any further assistance.