Rejected payments do not generate subscription.
Status: Closed · Asked by Guillermo Garza on · 0 views
How can I ensure that a person whose payment was rejected or who abandoned it does not generate a new subscription.
Hello @memo_dx ,
To better assist you, could you please provide more details regarding your query. Specifically, what do you mean by " How can I ensure that a person whose payment was rejected or who abandoned it does not generate a new subscription."? This will enable us to identify the issue more accurately and offer a suitable solution.
When a person fills out the checkout form and does not pay or their payment is not completed (PB2.jpg), a subscription is generated in the "Pending" status (PB1.jpg.
We do not want a subscription to be generated when a person DOES NOT pay. That I can?
Hello @memo_dx
Currently, you cannot disable pending subscriptions being created due to abandoned carts or payment failures. As a temporary workaround, we suggest deleting any pending duplicate subscriptions from your account.
Our team is already aware of this issue and is actively working to find a solution. We will keep you updated on any developments.