Request a refund

Hello, i thought that i've cancelled my sub, but apparently didn't, so my card got charged today even when im not using pabbly atm. Can i please get a refund? Thanks in advance

Hello @AlexSteven,

Thanks for reaching out to us. Could you please confirm the email associated with the account that was charged? Additionally, we would like to understand the reason you do not wish to continue with this plan and are requesting a refund, as it appears there are a few inactive workflows in your account and some activity has happened recently.

Based on our records, the account details are:

Email: [email hidden]
Plan: Pabbly Connect 1-Yearly Plan - Tier 1 - $16 per month (? SAVE 15%)

Kindly confirm if this is the account for which you are requesting the refund

Hello there,

Yes that email is correct, and its yearly plan true.
We stopped using the software that we used for accounting purposes and we are currently exploring other softwares, so once we need your services again we will re-sub. Thank you for your time, have a nice day!

Hello @AlexSteven,

Thanks for clarifying the reason. However, please note that our refund policy applies only to the first purchase, and refunds can be processed within 30 days of that purchase. In this case, the recent charge was made as part of a renewal, so a refund cannot be issued.

That said, we can add equivalent credits to your account, which you can use to purchase any Pabbly product in the future. Please confirm if you’d like us to proceed with adding the credits.

In that case i will proceed with unauthorized use at the bank, and you are gonna lose me as a customer if you wanna go down that road. Im kindly asking you to process the refund so that we can stay partners in the future.
Thank you for cooperating.

Hello @AlexSteven,

We have successfully initiated your refund. You may receive it within a few business working days.

Thank you for your time, until next time. Have a nice day!