Request a refund

Hello,

I already cancelled my plan on the subscription page and I already explained my use case to 3 of your team since 20th Feb 26, but somehow my refund is not being processed. Since today is my last day in 30 days money back guaranty term, that's why I write here to ask you to process my refund. If you already did, please also send me the invoice for the refund.

Please note that I don't want to reconsider to my decision, so please proceed to the refund.

Thank you for your understanding and your help.

Hi @Novendhi Reiner,

Thanks for reaching out and sharing the details.

We understand that you have already discussed your use case with our team and that the delay in processing the refund may have been frustrating. Please note that the workflow you described—sending WhatsApp messages using data from Google Sheets or Google Forms—is achievable using Google Sheets as the trigger and WhatsApp Cloud API with a template message. This uses Meta’s official API, and the charges apply only as per Meta’s conversation-based pricing, without needing any third-party WhatsApp provider.

That said, we completely respect your decision. If you would like, we can quickly help you set up this workflow on a short Google Meet, or we can extend your refund window by another 30 days so you can properly test the platform.

However, please don’t worry—you are eligible for the refund, and if you prefer to proceed with it, we will initiate the process and share the refund invoice with you.

Please let us know how you would like to proceed.

Hello Preeti Paryani,

thank you so much for your detailed explanation. Unfortunately our team has already decided to move on to other project and not continuing the automation project. So I kindly ask you to proceed the refund.

Thank you for you help.

Hey @Novendhi Reiner,

Thanks for sharing the update and your feedback. We have escalated your refund request to our team, and we will share an update with you as soon as possible.

Hey @Novendhi Reiner,

Thanks for your patience. We have initiated your refund from our end, you should receive it within a few business working days.