Request for Assistance – Workflow Issue (Leads Not Being Received)

Dear Pabbly Team,

Greetings!

We require your assistance regarding the Pabbly workflow configuration. We have observed that the leads are currently not being received through the workflow, which is impacting our lead processing.

Could you please review the workflow configuration from your end and help us identify the root cause of the issue? We would appreciate it if you could verify whether the trigger is working correctly and whether there are any configuration issues preventing the leads from being processed.

As this is a high-priority issue affecting our business operations, we kindly request your prompt assistance. If required, we are available to join a quick troubleshooting call at your convenience.

Looking forward to your support and an early resolution.

Hey Raveendra,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next reply:

"You have my permission to log into my Pabbly Connect account and edit the workflow, if required. Here is the registered email address associated with it."

Looking forward to assisting you further.

Hello Raveendra,

I hope you're doing well.

We wanted to follow up regarding the issue where leads are not being received through your Pabbly Connect workflow.

Could you please share the Workflow URL where you're facing this issue? This will help us investigate the workflow and identify the root cause.

If you're comfortable with us reviewing the workflow directly, please also provide permission in your reply using the following format:

"You have my permission to log into my Pabbly Connect account and edit the workflow, if required. Here is the registered email address associated with it."

Once we have these details, we'll review the workflow on priority and assist you further.

Hello Raveendra,

I hope you're doing well.

We wanted to follow up regarding the issue where leads are not being received through your Pabbly Connect workflow.

Could you please share the Workflow URL where you're facing this issue? This will help us investigate the workflow and identify the root cause.

If you're comfortable with us reviewing the workflow directly, please also provide permission in your reply using the following format:

Once we have these details, we'll review the workflow on priority and assist you further.

Hi Team,

As per your request i am sharing the workflow URL and you can access the workflow also, to help us in the configuration of the workflow and getting the leads from the social media platforms.

URL : https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTZlMDYzZTA0MzQ1MjZjNTUzMjUxMzEi_pc

If you still required any more information, please let me know.

Hello Raveendra,

Thank you for sharing the workflow URL and providing access.

We reviewed the workflow and used the Facebook Lead Ads → Retrieve Leads action to verify the data available for the selected page and lead form. Based on the response received, the latest lead available in the selected lead form is the same lead that is already captured in your trigger response.

This indicates that no newer leads are currently being returned by Facebook for the selected form, which is why the workflow is not triggering with new data.

Could you please confirm whether any new leads have been captured recently in the following Facebook Lead Form?

Lead Form: New AcademicYear-2026-2027-copy

If yes, kindly share the details of one such lead (for example, the lead submission time, name, email, or a screenshot from Facebook Lead Center) that was captured in the form but did not appear in Pabbly Connect. This will help us compare the data and investigate the issue further.

We look forward to your response.

Hi Team,

We have check the sample test leads, but we never these records in our system.
We request you to be in a call with and need your help to solve as we been stuck from so long.
Kindly share your calender link to book a slot, so we can book the slot accordindly.

Hello Raveendra,

Thank you for your response.

We understand that you've been stuck on this issue for some time and would like to discuss it with us directly.

You can book a meeting slot with our team using the following calendar link:

https://calendly.com/d/d2hs-33w-62j

Once the meeting is scheduled, we'll review the setup with you and help investigate why the leads are not appearing in your system.

We look forward to assisting you.