Requested entity already exists
Status: Open · Asked by Carlo The Computer Guy on · 0 views
Hello Pabbly Support,
I need help with my workflow: HG-Google Business Profile Review > ChatGPT Response.
The workflow is supposed to automatically reply to new Google Business Profile reviews. In Task History, most runs show as passed, but the replies are not appearing on Google Business Profile. I also have one failed run showing this error on the Google Business Profile: Create Reply step:
Error Code: 409
Error Status: ALREADY_EXISTS
Error Message: Requested entity already exists
I have several reviews from yesterday and the day before that still have no responses, even though Pabbly shows the workflow passed. During my initial setup/test, the reply posted to Google successfully, but now live review replies are not posting.
Can you please check whether the Google Business Profile “Create Reply” action is receiving the correct review ID from the trigger, and why passed tasks are not actually posting replies to Google?
Thank you.
Hello @pcservices,
Upon checking the workflow, the issue was occurring because the Review Name field in the Google Business Profile → Create Reply action was selected statically from the dropdown instead of being mapped dynamically from the trigger response.
As a result, every time the workflow executed, it attempted to post a reply to the same review that was originally selected during setup. Since that review had already been replied to, Google Business Profile returned the following error:
Error Code: 409
Error Status: ALREADY_EXISTS
Error Message: Requested entity already exists
To resolve this, the Review Name field needs to be mapped dynamically from the trigger so that each workflow execution uses the review ID of the newly received review.
I have already made this change on your behalf. Please refer to the attached screenshots:
- Before: Review Name was selected statically from the dropdown.
- After: Review Name is now dynamically mapped from the trigger response.
With this configuration, the workflow should now post replies to the respective new reviews correctly going forward.
Please monitor the next few incoming reviews and let us know how it goes.