Responding to Google Reviews has stopped

We dont know why our connector has stopped in responding to our google reviews

Hi @tmar,

Based on your Task History, we can see that you are encountering Invalid API Key error in OpenAI action step, because of which no reponse is being generated or passed to Google Business Profile and as a result the reviews aren't being responded to.
Please establish a new connection with your OpenAI account by following the steps given in the video shared below:

youtube.com/watch?v=p_BasC6q1hM:645

Use the new connection in the OpenAI action steps for both of your routes.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

hi,

Thank you for this but should I create another workflow in pabbly? Or just update the existing workflow? As we created this in 2024

Just create a new connection in the existing workflow in the manner we shared above, and use the same connection in both of your routes. There’s no need to create a new workflow.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support