Responses not returning in Simple format

Hello, I am having continuing issues with my steps such as Google Sheets and OpenAI and Grok and Gemini returning in the advanced format even when I select simple. The simple format is how we have our workflows structured so how do I go about fixing this?

Hi @cpacservices,

If you're on Windows, try pressing CTRL + Shift + R to perform a hard refresh in your browser and check if that resolves the issue. For Mac users, press Command + Shift + R to hard refresh the browser and see if that fixes your issue.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
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This has not fixed the issue, this seems to be accross Pabbly with multiple apps. I have seen several forum posts about this.

We checked the workflow you shared and found that only the Google Sheets action step (step 8 within your route) had its response captured in Advanced format. We then selected the Simple response option and clicked on Save & Send Test Request, after which the response was successfully captured in the simple format.
https://drive.google.com/file/d/1OpMULxhzX1iX65ZQrV79p2ja_JZ9sANM/view?usp=sharing

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

Thank you for your screenshare... I am not seeing it as you are showing me. Is there possibly something specific wrong with my account? I have linked a recording of it still not working for me.

Here is a link: https://drive.google.com/file/d/1kp85BsiTNnZV4cv5OnWeptgr7YY3kW_6/view?usp=sharing

Please log in to your Pabbly Connect account in an Incognito tab and then try to capture the “Simple” response.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

Thank you... is this the long-term solution or will this work via standard browsers in the future.

Hi @cpacservices,

Its just a cache issue and will work with standard browsers.