Sender Approval Rejected Due to Business Category – Request for Manual Review and Clarification

Hello Pabbly Support Team,

We need your assistance regarding the rejection of our sender approval.

Our sender domain icanindia.com has been rejected solely because of the Business Category, while all other verification checks have passed successfully.

The rejection reason displayed is:

"The business offers loans and financial services that may involve predatory practices, which are not suitable for email marketing."

We believe this is an incorrect classification.

About our business:

• Company Name: I-CAN Financial Private Limited
• Website: https://icanindia.com
• AMFI Registered Mutual Fund Distributor 
• We provide wealth management and investment-related services, including Mutual Funds, PMS, AIFs, Bonds, Fixed Deposits, Insurance, Estate Planning, and financial planning.
• 
  

Our concern:

We have been using Pabbly Email Marketing for the same business purpose and the same website/domain without any issues. This is the first time our sender approval has been rejected due to the business category, even though there have been no material changes to our business model or website.

All other checks have passed successfully, including:

• ✅ Sender Identity
• ✅ Website Content
• ✅ Email Template
• ✅ DKIM Verification
  
  

We kindly request you to:

1. Manually review our business category.
2. Explain why our website has now been classified under predatory financial services.
3. Let us know if any specific page or content on our website is causing this issue.
4. Approve our sender domain if it complies with your policies.

This rejection is preventing us from sending important communications to our clients, and we would appreciate your prompt assistance in resolving this issue.

Thank you for your support.

Regards,
Vinod Jaiswal
I-CAN Financial Private Limited

Hello Vinod,

Thank you for your patience.

We checked the status of your account and found that our team has already reviewed and approved your account. The sender domain/delivery server has been approved successfully.

Additionally, we can see that campaigns have already been sent from your end, which indicates that the issue has been resolved and your account is now functioning as expected.

If you are still facing any difficulties or notice any other issues, please let us know and we'll be happy to assist further.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com