SMTP Does not Sent to CC emails

Status: Closed · Asked by IChild Company on · 0 views

IChild Company — Question ·
Dear Support, 

In this flow, the email task was programme to CC the email address. But the Cc emails weren't sent to. 

Please help check.

FLow Name: 1.0 YES Create and Send Holding Letter
Task History ID -
IjU3NjYwNTZjMDYzMzA0MzI1MjZiNTUzNTUxMzI1MTYyNTQzNzBmMzUi_pc
CC email.png
data has cc email.png
only send to To.png
Pabbly Support — Reply ·

Hello,

Regarding the Send Email action, the response you are receiving is:

{
"status": "success",
"message": "Email has been sent to [email protected] successfully."
}

This response is expected. The CC email address does not necessarily appear separately in the response. The response generally confirms the primary recipient to whom the email was sent successfully.

If the email is successfully delivered to both the primary recipient and the CC recipient, then the CC functionality is working as expected. The CC email address will only be displayed in the response if the API is specifically designed to return that information.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
IChild Company — Reply ·

We have checked with the CC recipients, they didn't receive any email. Only the primary recipient.

Pabbly Support — Reply ·

Hello,

We have reviewed this from our end and tested the same. The email was successfully delivered to both the To and CC email addresses.

Please note that the response will only display the To email address. This is expected behavior, even when the email has also been sent successfully to the CC recipients.

Therefore, there is no issue with the CC email delivery. The CC recipients should receive the email as expected.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com

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