tag cannot be added on systeme.io

hello, I added a "Add tag to contact" step in systeme.io however the tag is not sending

Hi @Clicknamics,

Thank you for reaching out.

We reviewed your workflow and identified two issues causing the tag not to be added:

1. Existing Contact Handling
   In some cases, the contact already exists, which is causing the workflow to fail. We recommend:

• Add a Search Contact action before creating the contact
• Use a Routerwith filters:
  
  • If Contact ID exists → directly use Add Tag to Contact
  • If Contact ID does not exist → first Create Contact, then Add Tag to Contact

1. Incorrect Contact ID Mapping
   Currently, a static contact is selected in the Add Tag to Contact step. This causes the same contact to be tagged every time.
   To fix this:

• Enable mapping for the Contact ID field
• Map the Contact ID dynamically from either the Search Contact step or Create Contact step

  

I use a new contact everytime I test, I updated already the workflow but still not working.

Just wondering why the tag field does not exist in the systeme.io create contact step just like the fluent CRM create contact step.

Hi @Clicknamics,

Thank you for getting back to us.

We’ve checked your workflow again and found that the action is still not configured correctly, which is why the tag is not being applied.

To help you set this up properly, we’ve recorded a short screencast explaining the correct configuration step-by-step:
https://www.awesomescreenshot.com/video/52206141?key=297b155f618d2b0d08b32af803aa0508

Please follow the steps shown in the video and test the workflow again.

Let us know how it goes or if you need any further assistance.

I created a new workflow and using a valid email but still the problem is from "Add tag to contact" step
WorkFlow: https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTZlMDYzNTA0M2Q1MjZhNTUzNzUxMzUi_pc
History: IjU3NjYwNTZkMDYzMzA0MzY1MjZkNTUzNTUxMzE1MTZhNTQzNTBmMzAi_pc

Hi @Clicknamics,

We’ve updated the action.

Previously, the Contact ID was being mapped from the Fluent step, whereas it needed to be mapped from the Systeme.io Create Contact action. We have corrected this mapping.

Kindly check your Systeme.io account and confirm whether the contact is now getting assigned with the respective tag.

ok thank you it's now working

Hey @Clicknamics,

Glad to hear everything is working smoothly now!

Since your concern has been resolved, we’d really appreciate your feedback:

• https://forms.gle/GAjS4wdPYKuhnEYV9
• Google Review