target zoho cliq message and create thread. get thread url and post in crm field

hi. currently i am creating a message in zoho cliq. in zoho cliq, i'm looking to start a thread based on the messaged. and then get that thread link so i can post that thread link in a crm field.

this thread link is important because it is the activity history & collaboration for a specific crm record

Hello @convogh ,

Thank you for your patience while we looked into this

The issue was occurring because the Zoho Cliq API was being called in async mode, due to which it returned a 204 (No Content) response. In this mode, the API does not send back the message ID, which is required to create or track threads.

What we changed:

Result:

• The API now runs in synchronous mode
• It returns the message_id in the response
• This message ID can now be used to:
  
  • Create a thread
  • Capture the thread reference for your CRM

Please test this on your end and let us know how it goes—we’ll be happy to assist further if needed

thanks. so what would be the following action to target the message? there's to action that allows me to to target the specific message using the message ID.

Your use case requires this endpoint to be added to Zoho Cliq action application. Please confirm, and we will have it added. Also, if there are any other endpoints you would like to have added to Zoho Cliq, please let us know.
https://www.zoho.com/cliq/help/restapi/v2/#create-thread

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
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yes please add it. we are currently creating threads manually and this would be very helpful.

We have forwarded your request to add the "Create/Send Thread Messages" endpoint to the Zoho Cliq application in Pabbly Connect. Please allow us some time to look into this concern. We will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

Our team has added the "Zoho Cliq: Send/Create Thread Messages" action step to Pabbly Connect. You can test it at your end.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support

Thank you. Can you make it output the zoho cliq thread url?

Hi @convogh,

Thank you for your query.

Currently, the Zoho Cliq API does not return a thread URL in the response for any available endpoint, including the newly added “Send/Create Thread Messages” action. It only provides identifiers like message_id (and thread reference internally), but not a direct URL to access the thread.

Due to this limitation on Zoho’s end, it is not possible to fetch or generate the thread URL programmatically at the moment.

If Zoho introduces this in their API in the future, we’ll definitely explore adding support for it.

https://www.zoho.com/cliq/help/restapi/v2/#create-thread

hi. this has worked wonders so far. thank you. thinking in reverse, is it possible to target a thread and post a message in there if i have the thread ID?
i tried this with a webhook which contains the thread ID. however the "send/create thread messages" requires the channel ID and the original message ID (of the message that started the thread)
are you able to make it so that i can send/create message thread messages using a thread ID such as CT_2231780794121835200_878627315-T-1423989187441844593?

here is the workflow link i am trying it in. it is the last step. https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTZjMDYzMjA0MzM1MjZkNTUzMTUxMzYi_pc

Hi @convogh,

We checked the Zoho Cliq API documentation for this use case.

Currently, the public Pabbly Connect actions work based on the API requirements and parameters supported by the respective application APIs. In this case, the Zoho Cliq “Create/Send Thread Messages” API requires the thread_message_id (the original parent message ID from which the thread was created), not the thread ID itself.

As per the current API documentation, the endpoint does not officially support directly sending messages using only a thread ID such as:
CT_2231780794121835200_878627315-T-1423989187441844593

If Zoho allows thread ID usage through a dedicated endpoint or query parameter in the future, then we can definitely explore updating the action accordingly. However, at the moment, this limitation exists from the API side itself, due to which it would not be possible from our end to modify the action to work solely with the thread ID instead of the thread_message_id.