Tasks failing when a photo is involved.

Status: Closed ยท Asked by Eileen Burmester on ยท 0 views

Eileen Burmester โ€” Question ยท
Hello, 

My workflow keeps failing when I try to include triggers like photos. The error code says that the token is not validated. Please assist me with this problem. See the attached screenshots.
Screenshot 2026-07-09 074801.png
Screenshot 2026-07-09 075127.png
Pabbly Support โ€” Reply ยท

Hello,

The error indicates that the current Facebook connection is no longer authorized, which is why Facebook is rejecting the request.

We recommend creating a new Facebook Pages connection in the action step by clicking "Connected" then "Add New Connection", authorizing your Facebook account again, and then testing the workflow once more.

If the issue persists after reconnecting, please share the Workflow URL with us, and we'll be happy to investigate it further.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
๐ŸŒ Pabbly.com
Pabbly Support โ€” Reply ยท

Hello,

We just wanted to follow up regarding the Facebook connection issue.

Could you please let us know if you were able to create a new Facebook Pages connection and test the workflow again?

If the issue has been resolved, that's great! However, if you're still facing the same problem, kindly share the Workflow URL, and we'll be happy to investigate it further.

We look forward to your update.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
๐ŸŒ Pabbly.com
Eileen Burmester โ€” Reply ยท

Yes, I made a new connection, and it seems to be working now.

Thank You

Pabbly Support โ€” Reply ยท

Hi Eileen,

That's wonderful to hear! We're glad to know the new connection resolved the issue and your workflow is running smoothly now.

I will go ahead and mark this ticket as resolved, but if you need help with anything else in the future, please feel free to reach out. Have a great day!

Thanks & Regards,
Hrishabh
Customer Support Associate
๐ŸŒ Pabbly.com
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