Tik Tok socials logo missing

Status: Closed · Asked by Glen Rimmer on · 0 views

Glen Rimmer — Question ·
Hi

I am just setting up the Pabbly email marketing and creating a template email. I noticed that at the bottom of the email I can add social media icons but the TIKTOK logo is not available to select. I up[loaded a Png and a Jpg file both 128x128. The logos both appear on the template and on the preview but when I send the email the logo disappears and a placeholder is there instead (see attached). I have checked the email on my iphone and on my Mac and both are the same. Can you advise how I can fix this or if possible add a TikTok logo to the available icons to select. 

Thanks
Glen
Screenshot 2026-07-13 at 11.18.24.png
Pabbly Support — Reply ·

Hello Glen,

Thank you for bringing this to our attention and for providing the details.

Based on your description, it appears that this may be a backend issue, as the TikTok icon image is displaying correctly in the template editor and preview but is not being rendered properly in the delivered email.

We have escalated this to our development team for further review and investigation. They will check why the uploaded image is being replaced with a placeholder when the email is sent.

As soon as we receive any updates from the team, we will get back to you.

Thank you for your patience and understanding.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Pabbly Support — Reply ·

Hello Glen,

Thank you for your patience.

We're happy to let you know that the issue has now been fixed from our end.

Could you please try sending a test email again and check whether the TikTok icon is displaying correctly in the delivered email?

If you still notice any issues, please let us know and we'll be happy to investigate further.



On Jul 13, 2026, 10:20 AM, Preeti Paryani <[email protected]> wrote:

Hello Glen,

Thank you for bringing this to our attention and for providing the details.

Based on your description, it appears that this may be a backend issue, as the TikTok icon image is displaying correctly in the template editor and preview but is not being rendered properly in the delivered email.

We have escalated this to our development team for further review and investigation. They will check why the uploaded image is being replaced with a placeholder when the email is sent.

As soon as we receive any updates from the team, we will get back to you.

Thank you for your patience and understanding.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Glen Rimmer — Reply ·
Hi

I sent a test email and I get the same result. No icon just a placeholder. I used the TikTok png I uploaded to the account. 

Best Regards
Glen
Union Jack Golf Benidorm
Tel - +34-966-603-187

Union Jack Golf Shop, Calle Gerona 8, Benidorm 03503, Alicante, Spain.

CIF No:- B54950548

The Small print:-
- Green Fee Cancellations within 72 hours of the tee time or 7 days for groups larger than 12 players are non refundable. 
- Non Spanish federated players will be requested to pay a €2 insurance policy at some courses
- All quotes are subject to availability. We will endeavour to book your requested tee times, but availability at peak times often makes this difficult if not booked well in advance.
- We recommend booking at your earliest opportunity to avoid disappointment as preferential tee times and hotels get booked up to a year in advance.
- View the full terms and conditions and Privacy Policy on our website at www.unionjackgolf.com.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Union Jack Golf reservations SL is compliant with the General Data Protection Regulations (GDPR) within the EU. To learn more about how we collect, keep and process your information in compliance with EU GDPR then please see our website to review our privacy policy. 


On Mon, 13 Jul 2026 at 13:35, Pabbly Support <[email hidden]> wrote:

Hello Glen,

Thank you for your patience.

We're happy to let you know that the issue has now been fixed from our end.

Could you please try sending a test email again and check whether the TikTok icon is displaying correctly in the delivered email?

If you still notice any issues, please let us know and we'll be happy to investigate further.



On Jul 13, 2026, 10:20 AM, Preeti Paryani <[email hidden]> wrote:

Hello Glen,

Thank you for bringing this to our attention and for providing the details.

Based on your description, it appears that this may be a backend issue, as the TikTok icon image is displaying correctly in the template editor and preview but is not being rendered properly in the delivered email.

We have escalated this to our development team for further review and investigation. They will check why the uploaded image is being replaced with a placeholder when the email is sent.

As soon as we receive any updates from the team, we will get back to you.

Thank you for your patience and understanding.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Thanks and Regards,
Pabbly Support — Reply ·

Hello Glen,

Thank you for bringing this to our attention and for providing the details.

We have escalated this to our development team for further review and investigation. They will check why the uploaded image is being replaced with a placeholder when the email is sent.

As soon as we receive any updates from the team, we will get back to you.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Pabbly Support — Reply ·

Hello Glen,

Thank you for your patience while our development team investigated this issue.

Our team has deployed a fix for the footer social media icon rendering issue. However, because the previous email draft contains the older, affected formatting configuration, the fix will not automatically apply to your existing template or test emails.

To resolve this, please follow these quick steps:

  1. Navigate back to your dashboard and create a new email campaign entirely from scratch.

  2. Send a new test email to your inbox.

The icons should now render perfectly across your email clients. Please let us know if you run into any further issues or if you need any additional help!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

Glen Rimmer — Reply ·
Hi

I have tested again this morning. I replaced the TikTok logo on my email template and then created a new campaign and sent as a test. I sent it to my Gmail account and my Hotmail account. In my Gmail account the logo appears as a placeholder on both my Chrome browser and my Gmail app on my iphone. In my Hotmail account the icon appears correctly on both the Chrome browser and app. 
 
Best Regards
Pabbly Support — Reply ·

Hello Glen,

Thank you for the update, and apologies if our previous response was unclear.

To ensure the fix is applied correctly, you'll need to create both a new email template and a new campaign. Simply creating a new campaign using the existing template may still retain the older formatting configuration.

Could you please try the following:

  1. Create a brand-new email template from scratch.

  2. Add the TikTok icon to the new template.

  3. Create a new campaign using this newly created template.

  4. Send a test email and check whether the icon renders correctly.

Once you've tested it, please let us know the outcome. If the issue still persists, we'll continue investigating it further.

Thank you for your patience and cooperation.



On Jul 15, 2026, 8:30 AM, Union Jack Golf <[email protected]> wrote:
Hi

I have tested again this morning. I replaced the TikTok logo on my email template and then created a new campaign and sent as a test. I sent it to my Gmail account and my Hotmail account. In my Gmail account the logo appears as a placeholder on both my Chrome browser and my Gmail app on my iphone. In my Hotmail account the icon appears correctly on both the Chrome browser and app. 
 
Best Regards
Glen
Union Jack Golf Benidorm
Tel - +34-966-603-187

Union Jack Golf Shop, Calle Gerona 8, Benidorm 03503, Alicante, Spain.

CIF No:- B54950548

The Small print:-
- Green Fee Cancellations within 72 hours of the tee time or 7 days for groups larger than 12 players are non refundable. 
- Non Spanish federated players will be requested to pay a €2 insurance policy at some courses
- All quotes are subject to availability. We will endeavour to book your requested tee times, but availability at peak times often makes this difficult if not booked well in advance.
- We recommend booking at your earliest opportunity to avoid disappointment as preferential tee times and hotels get booked up to a year in advance.
- View the full terms and conditions and Privacy Policy on our website at www.unionjackgolf.com.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Union Jack Golf reservations SL is compliant with the General Data Protection Regulations (GDPR) within the EU. To learn more about how we collect, keep and process your information in compliance with EU GDPR then please see our website to review our privacy policy. 


On Tue, 14 Jul 2026 at 08:35, Pabbly Support <[email protected]> wrote:

Hello Glen,

Thank you for your patience while our development team investigated this issue.

Our team has deployed a fix for the footer social media icon rendering issue. However, because the previous email draft contains the older, affected formatting configuration, the fix will not automatically apply to your existing template or test emails.

To resolve this, please follow these quick steps:

  1. Navigate back to your dashboard and create a new email campaign entirely from scratch.

  2. Send a new test email to your inbox.

The icons should now render perfectly across your email clients. Please let us know if you run into any further issues or if you need any additional help!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support


Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Glen Rimmer — Reply ·
Hi 

That worked. I will delete my original template and create a new one. 

I now have another question:-
I sent myself a test email and I see a warning stating that we cant verify this email camefrom the sender so it may not be safe to redspond. I have checked my DNS settings and all looks ok. Can you advise why I am seeing this as I can not send emails to my customers if they will get this warning. See screen shot attached:
image.png

Best Regards
Glen
Union Jack Golf Benidorm
Tel - +34-966-603-187

Union Jack Golf Shop, Calle Gerona 8, Benidorm 03503, Alicante, Spain.

CIF No:- B54950548

The Small print:-
- Green Fee Cancellations within 72 hours of the tee time or 7 days for groups larger than 12 players are non refundable. 
- Non Spanish federated players will be requested to pay a €2 insurance policy at some courses
- All quotes are subject to availability. We will endeavour to book your requested tee times, but availability at peak times often makes this difficult if not booked well in advance.
- We recommend booking at your earliest opportunity to avoid disappointment as preferential tee times and hotels get booked up to a year in advance.
- View the full terms and conditions and Privacy Policy on our website at www.unionjackgolf.com.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Union Jack Golf reservations SL is compliant with the General Data Protection Regulations (GDPR) within the EU. To learn more about how we collect, keep and process your information in compliance with EU GDPR then please see our website to review our privacy policy. 


On Wed, 15 Jul 2026 at 11:46, Pabbly Support <[email hidden]> wrote:

Hello Glen,

Thank you for the update, and apologies if our previous response was unclear.

To ensure the fix is applied correctly, you'll need to create both a new email template and a new campaign. Simply creating a new campaign using the existing template may still retain the older formatting configuration.

Could you please try the following:

  1. Create a brand-new email template from scratch.

  2. Add the TikTok icon to the new template.

  3. Create a new campaign using this newly created template.

  4. Send a test email and check whether the icon renders correctly.

Once you've tested it, please let us know the outcome. If the issue still persists, we'll continue investigating it further.

Thank you for your patience and cooperation.



On Jul 15, 2026, 8:30 AM, Union Jack Golf <[email hidden]> wrote:
Hi

I have tested again this morning. I replaced the TikTok logo on my email template and then created a new campaign and sent as a test. I sent it to my Gmail account and my Hotmail account. In my Gmail account the logo appears as a placeholder on both my Chrome browser and my Gmail app on my iphone. In my Hotmail account the icon appears correctly on both the Chrome browser and app. 
 
Best Regards
Glen
Union Jack Golf Benidorm
Tel - +34-966-603-187

Union Jack Golf Shop, Calle Gerona 8, Benidorm 03503, Alicante, Spain.

CIF No:- B54950548

The Small print:-
- Green Fee Cancellations within 72 hours of the tee time or 7 days for groups larger than 12 players are non refundable. 
- Non Spanish federated players will be requested to pay a €2 insurance policy at some courses
- All quotes are subject to availability. We will endeavour to book your requested tee times, but availability at peak times often makes this difficult if not booked well in advance.
- We recommend booking at your earliest opportunity to avoid disappointment as preferential tee times and hotels get booked up to a year in advance.
- View the full terms and conditions and Privacy Policy on our website at www.unionjackgolf.com.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Union Jack Golf reservations SL is compliant with the General Data Protection Regulations (GDPR) within the EU. To learn more about how we collect, keep and process your information in compliance with EU GDPR then please see our website to review our privacy policy. 


On Tue, 14 Jul 2026 at 08:35, Pabbly Support <[email hidden]> wrote:

Hello Glen,

Thank you for your patience while our development team investigated this issue.

Our team has deployed a fix for the footer social media icon rendering issue. However, because the previous email draft contains the older, affected formatting configuration, the fix will not automatically apply to your existing template or test emails.

To resolve this, please follow these quick steps:

  1. Navigate back to your dashboard and create a new email campaign entirely from scratch.

  2. Send a new test email to your inbox.

The icons should now render perfectly across your email clients. Please let us know if you run into any further issues or if you need any additional help!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support


Thanks and Regards,
Pabbly Support — Reply ·

Hello Glen,

Thank you for sharing the screenshots.

Upon reviewing them, we can see that the warning is appearing in Outlook, whereas the same email is being delivered normally in Gmail without any warning. This suggests that the issue is likely related to how Microsoft's email systems are validating or trusting the sender rather than a general email delivery problem.

We have escalated this case to our technical team for further investigation. They will review the email authentication and related configurations to determine why Outlook is displaying the sender verification warning and advise on any necessary steps to resolve it.

We will get back to you as soon as we receive an update from our team.

Thank you for your patience.



On Jul 15, 2026, 1:56 PM, Union Jack Golf <[email protected]> wrote:
Hi 

That worked. I will delete my original template and create a new one. 

I now have another question:-
I sent myself a test email and I see a warning stating that we cant verify this email camefrom the sender so it may not be safe to redspond. I have checked my DNS settings and all looks ok. Can you advise why I am seeing this as I can not send emails to my customers if they will get this warning. See screen shot attached:
image.png

Best Regards
Glen
Union Jack Golf Benidorm
Tel - +34-966-603-187

Union Jack Golf Shop, Calle Gerona 8, Benidorm 03503, Alicante, Spain.

CIF No:- B54950548

The Small print:-
- Green Fee Cancellations within 72 hours of the tee time or 7 days for groups larger than 12 players are non refundable. 
- Non Spanish federated players will be requested to pay a €2 insurance policy at some courses
- All quotes are subject to availability. We will endeavour to book your requested tee times, but availability at peak times often makes this difficult if not booked well in advance.
- We recommend booking at your earliest opportunity to avoid disappointment as preferential tee times and hotels get booked up to a year in advance.
- View the full terms and conditions and Privacy Policy on our website at www.unionjackgolf.com.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Union Jack Golf reservations SL is compliant with the General Data Protection Regulations (GDPR) within the EU. To learn more about how we collect, keep and process your information in compliance with EU GDPR then please see our website to review our privacy policy. 


On Wed, 15 Jul 2026 at 11:46, Pabbly Support <[email protected]> wrote:

Hello Glen,

Thank you for the update, and apologies if our previous response was unclear.

To ensure the fix is applied correctly, you'll need to create both a new email template and a new campaign. Simply creating a new campaign using the existing template may still retain the older formatting configuration.

Could you please try the following:

  1. Create a brand-new email template from scratch.

  2. Add the TikTok icon to the new template.

  3. Create a new campaign using this newly created template.

  4. Send a test email and check whether the icon renders correctly.

Once you've tested it, please let us know the outcome. If the issue still persists, we'll continue investigating it further.

Thank you for your patience and cooperation.



On Jul 15, 2026, 8:30 AM, Union Jack Golf <[email protected]> wrote:
Hi

I have tested again this morning. I replaced the TikTok logo on my email template and then created a new campaign and sent as a test. I sent it to my Gmail account and my Hotmail account. In my Gmail account the logo appears as a placeholder on both my Chrome browser and my Gmail app on my iphone. In my Hotmail account the icon appears correctly on both the Chrome browser and app. 
 
Best Regards
Glen
Union Jack Golf Benidorm
Tel - +34-966-603-187

Union Jack Golf Shop, Calle Gerona 8, Benidorm 03503, Alicante, Spain.

CIF No:- B54950548

The Small print:-
- Green Fee Cancellations within 72 hours of the tee time or 7 days for groups larger than 12 players are non refundable. 
- Non Spanish federated players will be requested to pay a €2 insurance policy at some courses
- All quotes are subject to availability. We will endeavour to book your requested tee times, but availability at peak times often makes this difficult if not booked well in advance.
- We recommend booking at your earliest opportunity to avoid disappointment as preferential tee times and hotels get booked up to a year in advance.
- View the full terms and conditions and Privacy Policy on our website at www.unionjackgolf.com.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Union Jack Golf reservations SL is compliant with the General Data Protection Regulations (GDPR) within the EU. To learn more about how we collect, keep and process your information in compliance with EU GDPR then please see our website to review our privacy policy. 


On Tue, 14 Jul 2026 at 08:35, Pabbly Support <[email protected]> wrote:

Hello Glen,

Thank you for your patience while our development team investigated this issue.

Our team has deployed a fix for the footer social media icon rendering issue. However, because the previous email draft contains the older, affected formatting configuration, the fix will not automatically apply to your existing template or test emails.

To resolve this, please follow these quick steps:

  1. Navigate back to your dashboard and create a new email campaign entirely from scratch.

  2. Send a new test email to your inbox.

The icons should now render perfectly across your email clients. Please let us know if you run into any further issues or if you need any additional help!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support


Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Pabbly Support — Reply ·

Hello Glen,

Thank you for your patience.

We reviewed the email authentication setup and confirmed that the emails sent through Pabbly Email Marketing are being delivered correctly. Both SPF and DKIM authentication checks are passing successfully, so there does not appear to be any issue with email sending or authentication from the PEM side.

The warning displayed in Outlook is generated by Microsoft's own sender trust verification system and is not being caused by PEM.

Upon reviewing your domain configuration, we found that there may be more than one DMARC record configured for the domain. We recommend reviewing your DNS settings and ensuring that only one valid DMARC record exists, as multiple DMARC records can lead to unexpected validation behavior.

Additionally, Outlook evaluates several factors beyond SPF and DKIM, including domain reputation and sender trust within Microsoft's ecosystem. As a result, this warning can sometimes appear even when email authentication is configured correctly.

If you intend to use BIMI (for displaying your brand logo in supported inboxes), you will also need to update your DMARC policy from p=none to either p=quarantine or p=reject after confirming that all legitimate email sources are properly authenticated.

Based on our investigation, we have not identified any issue on the PEM side.

Please review the DMARC configuration on your domain and let us know if you need any further assistance.



On Jul 16, 2026, 5:27 AM, Preeti Paryani <[email protected]> wrote:

Hello Glen,

Thank you for sharing the screenshots.

Upon reviewing them, we can see that the warning is appearing in Outlook, whereas the same email is being delivered normally in Gmail without any warning. This suggests that the issue is likely related to how Microsoft's email systems are validating or trusting the sender rather than a general email delivery problem.

We have escalated this case to our technical team for further investigation. They will review the email authentication and related configurations to determine why Outlook is displaying the sender verification warning and advise on any necessary steps to resolve it.

We will get back to you as soon as we receive an update from our team.

Thank you for your patience.



On Jul 15, 2026, 1:56 PM, Union Jack Golf <[email protected]> wrote:
Hi 

That worked. I will delete my original template and create a new one. 

I now have another question:-
I sent myself a test email and I see a warning stating that we cant verify this email camefrom the sender so it may not be safe to redspond. I have checked my DNS settings and all looks ok. Can you advise why I am seeing this as I can not send emails to my customers if they will get this warning. See screen shot attached:
image.png

Best Regards
Glen
Union Jack Golf Benidorm
Tel - +34-966-603-187

Union Jack Golf Shop, Calle Gerona 8, Benidorm 03503, Alicante, Spain.

CIF No:- B54950548

The Small print:-
- Green Fee Cancellations within 72 hours of the tee time or 7 days for groups larger than 12 players are non refundable. 
- Non Spanish federated players will be requested to pay a €2 insurance policy at some courses
- All quotes are subject to availability. We will endeavour to book your requested tee times, but availability at peak times often makes this difficult if not booked well in advance.
- We recommend booking at your earliest opportunity to avoid disappointment as preferential tee times and hotels get booked up to a year in advance.
- View the full terms and conditions and Privacy Policy on our website at www.unionjackgolf.com.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Union Jack Golf reservations SL is compliant with the General Data Protection Regulations (GDPR) within the EU. To learn more about how we collect, keep and process your information in compliance with EU GDPR then please see our website to review our privacy policy. 


On Wed, 15 Jul 2026 at 11:46, Pabbly Support <[email protected]> wrote:

Hello Glen,

Thank you for the update, and apologies if our previous response was unclear.

To ensure the fix is applied correctly, you'll need to create both a new email template and a new campaign. Simply creating a new campaign using the existing template may still retain the older formatting configuration.

Could you please try the following:

  1. Create a brand-new email template from scratch.

  2. Add the TikTok icon to the new template.

  3. Create a new campaign using this newly created template.

  4. Send a test email and check whether the icon renders correctly.

Once you've tested it, please let us know the outcome. If the issue still persists, we'll continue investigating it further.

Thank you for your patience and cooperation.



On Jul 15, 2026, 8:30 AM, Union Jack Golf <[email protected]> wrote:
Hi

I have tested again this morning. I replaced the TikTok logo on my email template and then created a new campaign and sent as a test. I sent it to my Gmail account and my Hotmail account. In my Gmail account the logo appears as a placeholder on both my Chrome browser and my Gmail app on my iphone. In my Hotmail account the icon appears correctly on both the Chrome browser and app. 
 
Best Regards
Glen
Union Jack Golf Benidorm
Tel - +34-966-603-187

Union Jack Golf Shop, Calle Gerona 8, Benidorm 03503, Alicante, Spain.

CIF No:- B54950548

The Small print:-
- Green Fee Cancellations within 72 hours of the tee time or 7 days for groups larger than 12 players are non refundable. 
- Non Spanish federated players will be requested to pay a €2 insurance policy at some courses
- All quotes are subject to availability. We will endeavour to book your requested tee times, but availability at peak times often makes this difficult if not booked well in advance.
- We recommend booking at your earliest opportunity to avoid disappointment as preferential tee times and hotels get booked up to a year in advance.
- View the full terms and conditions and Privacy Policy on our website at www.unionjackgolf.com.

CONFIDENTIALITY NOTICE: This e-mail message including attachments, is intended only for the person to whom it is addressed & may contain confidential information. Any unauthorised review; use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Union Jack Golf reservations SL is compliant with the General Data Protection Regulations (GDPR) within the EU. To learn more about how we collect, keep and process your information in compliance with EU GDPR then please see our website to review our privacy policy. 


On Tue, 14 Jul 2026 at 08:35, Pabbly Support <[email protected]> wrote:

Hello Glen,

Thank you for your patience while our development team investigated this issue.

Our team has deployed a fix for the footer social media icon rendering issue. However, because the previous email draft contains the older, affected formatting configuration, the fix will not automatically apply to your existing template or test emails.

To resolve this, please follow these quick steps:

  1. Navigate back to your dashboard and create a new email campaign entirely from scratch.

  2. Send a new test email to your inbox.

The icons should now render perfectly across your email clients. Please let us know if you run into any further issues or if you need any additional help!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support


Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

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