Trouble with Zoho Desk > Add Comment

I'm having trouble with the Zoho Desk > Add Comment step.
I have tried reestablishing the connection and establishing a new connection, but neither has fixed the issue.

Based on the Data In of the workflow history, it doesn't look like the Ticket ID is being mapped properly? See screenshot.

Can your team please check on this and help me resolve it?

Thanks,

Justin M.

Hello @JustinPM123,

Could you please try testing the action in the classic UI and let us know if it works fine there?

Hello @Preeti Paryani,

I have setup a similar workflow using the classic UI and the Zoho Desk step functions properly.
Here is the URL to the classic workflow: https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTZkMDYzNzA0MzY1MjZjNTUzNzUxMzIi_pc

Hello @JustinPM123,

Thanks for sharing the workflow URL. We recommend continuing with this workflow for now. We will escalate the issue regarding the New UI to our team for further review.

Hello @JustinPM123 ,

Thank you for your patience.

I'm glad to inform you that the issue in the New UI has now been fixed.

You can switch back to the New UI and the Zoho Desk action step should work properly without any errors.

If you notice anything unusual or need further assistance, feel free to let us know—we’re here to help!