Unable to Add WhatsApp Number — Meta Docs Say Migration Possible Without Deletion (Need Clarification
Status: Open · Asked by sdwivedi on · 0 views
Hi Team,
I'm trying to add my WhatsApp number to Pabbly ChatFlow, but I keep getting this error on the Facebook Business onboarding screen:
“This phone number is already registered to a WhatsApp account. To use this number, disconnect it from the existing account.”
Screenshot attached.
However, Meta’s latest documentation (Updated Oct 31, 2025) mentions that it IS possible to migrate an existing WhatsApp Business App number without deleting it if the onboarding is done through a Solution Provider who supports Business App Number Onboarding.
Here is the reference page from Meta Developers:
https://developers.facebook.com/documentation/business-messaging/whatsapp/solution-providers/migrate-existing-whatsapp-number-to-a-business-account
According to Meta’s docs:
- If the number is a regular WhatsApp Messenger number, deletion is mandatory.
- If it's a WhatsApp Business App number:
- You can delete the account and migrate — but you’ll lose chat history.
- OR
- You can migrate without deleting, IF your Solution Provider supports Business App Number Onboarding.
- With this supported migration:
- Chat history is preserved
- The number can work simultaneously with:
- WhatsApp Business App
- The Solution Provider’s platform
This is exactly what I want.
❓ My Question for Pabbly ChatFlow Team
Does Pabbly ChatFlow support WhatsApp Business App Number Onboarding as defined by Meta?
Specifically:
- Can I migrate my existing WhatsApp Business App number without deleting it?
- Does Pabbly support the partner-level migration flow that preserves history and avoids the “disconnect number” requirement?
- If yes, what is the correct onboarding process inside Pabbly?
Right now, the onboarding flow forces me to delete my existing WhatsApp Business app account, which doesn't match Meta’s documented capability for partner onboarding.
Why This Is Important
Deleting the number causes:
- Total loss of WhatsApp Business App chat history
- Required downtime
- Inability to use the Business App again unless deregistered from Cloud API
But according to Meta, with supported partner onboarding, none of this is required.
Would appreciate clarification from the Pabbly team:
? Does Pabbly ChatFlow support the no-deletion migration path?
? If yes, can you provide the correct steps?
? If not, is this feature planned?
Thanks! ?
Hi @sdwivedi,
Could you please confirm whether you are following this method to connect your WhatsApp Business app number to Pabbly Chatflow.
https://forum.pabbly.com/threads/how-to-connect-your-existing-whatsapp-business-number-to-pabbly-chatflow.29337/
youtube.com/watch?v=J2YKHvlSMP8
Note: Only through this method will you be able to simultaneously access your WhatsApp Business account on both your mobile phone (thus retain chat history) and Pabbly Chatflow.
Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support
It's not connecting as per the screenshot, the video is followed. Kindly connect over a online meeting and help ASAP
You can use this link to schedule a meeting:
https://calendly.com/d/csq7-tk9-wpv/new-meeting
Also, please check the documentation shared below, which explains how you can migrate from an existing WhatsApp BSP to the WhatsApp Cloud API.
Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support
Thank you for joining the meeting. As discussed, please wait for some time for the assets to be deleted, and then try connecting with your Pabbly Chatflow account again. If you encounter any issues, please let us know.
Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support