Hello,

Could you please share the Workflow URL (if applicable) or the details of the email campaign where you're encountering this issue?

Additionally, kindly share:

• A full screenshot of the error message.

• The step where the error is occurring.

• Any other relevant details that might help us understand the issue better.

Once we have this information, our team will review it and assist you further.

Hello Aditi,

Thank you for your patience.

We reviewed your account and found that your email campaign was sent to one or more spam trap email addresses. As a result, your delivery server was blocked, which is why your emails were not being sent.

We have now unblocked your delivery server from our end.

However, to prevent this issue from occurring again, we kindly request you to clean your email list and ensure that it contains only valid and verified email addresses before sending future campaigns. Sending emails to spam trap or invalid addresses may result in your delivery server being blocked again and we won't be able to make an exception again.

Once you've cleaned your email list, you may proceed with sending your campaigns.

Thank you for your understanding and cooperation.