Unassigned Chats Not Visible To All

Earlier other team members could see the unsassigned chats but now none except me can see the unassigned chats, is there an options you can enable at your end??

Hello @taxajca
Could you please provide the email address of the team member who is unable to see the unassigned chats?

[email][email hidden][/email]
but can the unassigned chats be visible to everyone?

Hello @taxajca
Yes, the unassigned chats should be visible to the team member. We have forwarded this issue to the technical team, and they’ll provide us with a resolution as soon as possible.

Hello @taxajca
The issue has been resolved. We kindly request you to check on your end and confirm if everything is working correctly.