URGENT: Pabbly TikTok Workflow Issue
Status: Closed · Asked by Omni Digital on · 0 views
Could you please investigate this specific issue and provide a detailed explanation of what is causing it, along with actionable steps to resolve it? Please avoid sending general troubleshooting suggestions, as I have already encountered this issue before and need guidance that is specific to this workflow.
I would appreciate it if this could be followed up on as soon as possible, as it is currently affecting my client work.
Thank you.
Hello there,
Thanks for contacting us.
Could you please share the Workflow URL so that we can look into it and provide information accordingly?
Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next email: "You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it."
Thanks & Regards,
Adeel Akhtar
🌐 Pabbly.com
You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. I have ticked the box when sending this thread as well.
Here is the registered email address associated with it: [email hidden]
Hello there,
Kindly create a new workflow with the TikTok trigger and make sure that you create a new connection this time for the TikTok Lead generation trigger instead of using an existing connection, and then try capturing the lead.
Important Note:
If you do not have a real lead coming in real-time, you can generate a test lead yourself.
To generate a test lead and capture the trigger response in TikTok Lead Generation app, you will have to make use of Create Test Lead action in the next step. Read documentation here. Note: Capture the response always in advance format i.e. switch off the toggle button of simple response.
Thanks & Regards,
Adeel Akhtar
🌐 Pabbly.com
I have created a new connection again, but I still cannot receive the test leads.
I have encountered this issue before and was previously assisted by one of your senior team members, Preeti. She was very helpful and eventually resolved the issue with me through a call and screen recording.
Could you please connect me with her, or assign this case to someone with similar experience? This is quite urgent, and with the current response time, the client may become impatient.
As mentioned previously, please do not provide general troubleshooting steps like the ones in your last reply. I have already seen those suggestions many times before when I was still using the Pabbly forum. I need someone to investigate this specific workflow issue and provide actionable guidance based on what is actually happening.
Could you please move this conversation to a private thread? I would like to share some screen recordings, but they contain private and sensitive information.
Hello there,
Unfortunately, there is no private thread feature in the new forum at the moment. So, due to privacy constraints, you can simply email us at [email protected] with the information you want to share.
Further, we have created a new workflow cloning your existing workflow (and turning it off) and captured the test lead successfully in the trigger of the workflow - https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTY5MDYzMjA0MzA1MjY5NTUzMDUxMzMi_pc
Thanks & Regards,
Adeel Akhtar
🌐 Pabbly.com