URGENT — Paid 50,000 plan not active, cannot send to existing subscribers (quota stuck at 100)
Status: Closed · Asked by gospodarski list on · 0 views
Hi,
This is urgent. I purchased the Pabbly Email Marketing MailGet Yearly plan (Upto 50,000 Subscribers) and the payment is fully completed, but my plan has not been activated on the account. My subscriber quota still shows only 100 and 0 remaining, and as a result I cannot send emails to my existing subscribers at all. My email operation is completely blocked.
Account / billing details:
- Account email: [email hidden]
- Invoice number: PPI-21623
- Amount: $490.00, paid via PayPal on Jul 15, 2026
- Plan: MailGet Yearly (Upto 50,000 Subscribers)
What the dashboard currently shows:
- Subscriber Quota: 100
- Subscribers Added: 44,905
- Subscribers Remaining: 0
- Business "Gospodarski list d.d." — Subscribers Allotted/Added: 50,000 / 44,905
The business allotment shows 50,000, but the account-level quota is still 100 (the free-tier value), so the paid plan clearly hasn't been applied. I already have 44,905 subscribers on the account and I cannot email any of them.
Please apply my paid 50,000-subscriber plan to the account as soon as possible so I can send to my existing list. This is time-sensitive. I've attached the invoice and a dashboard screenshot as proof of payment. Let me know if you need anything else.
Thank you.
Magnet Brains LLC.pdf (84.5 KB)
Hello,
Thank you for reaching out to us.
We have checked your account and have now allotted the subscriber quota as per your purchased plan.
Your account is now configured with a 50,000 subscriber quota, and you should be able to continue using Pabbly Email Marketing with your existing subscribers.
If you still notice any discrepancy or face any issues while sending emails, please let us know and we'll be happy to assist further.
Thanks and Regards,Preeti Paryani
Customer Success Associate,
Pabbly.com