User initiated conversation not showing in Inbox

Status: Open · Asked by Hartamasproperty on · 0 views

hartamas — Question ·

Why user initiated conversation not showing in Inbox?

Preeti Paryani — Reply ·

Hello @hartamas,

It appears that your connection method is set to manual token. Please refer to the attached tutorial and ensure that the setup on developer.facebook.com is completed correctly.

youtube.com/watch?v=JKLboMlmKSs:1196

hartamas — Reply ·

Thanks, now I am able to see the received message from user.
But, another issue: why the message sent to the user is not showing in Inbox?

Preeti Paryani — Reply ·

Hello @hartamas,

Thanks for reaching out to us. If you have sent the message to the user via mobile, those messages wouldn't be visible under Pabbly Chatflow chat.

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