Videoask not working

When I try to connect Videoask doesn't show me the forms to select one and if I add them manually the id I never receive the answer

Hello @fintelhub

To resolve the issue, kindly create a new connection with the VideoAsk application and ensure that you have correctly connected it. You can refer to the video tutorial below which provides steps on how to connect with the VideoAsk application.

youtube.com/watch?v=dUmQ6tJJ1wY

Additionally, I recommend creating a new connection in incognito mode to avoid any cache and cookie-related issues. Once you have established a new connection, kindly confirm if the issue still persists.

Hi, I create a new connection but is the same, I try using incognito mode but the same.
And I have another workflow with videoask and works fine with the new ones. I try to clone that one but didn't work.

Hey @fintelhub

Based on our analysis, it appears that you have successfully created the same workflow and it is currently working well. Specifically, the VideoAsk application is receiving the response without any issues.

Now, the next step is to ensure that you set the filter condition correctly. After doing so, please proceed to save and send a test request for updating a contact in the Activecampaign application. It is important that you carry out this process in all your routes of the router step.

Once you have completed the above steps, kindly re-attempt to capture the response and verify if the issue has been resolved or not.

Please let me know if you are still facing any issues.

i have a preoblem on videoask that when i go to test it says my plan doesn't have permissions, what does that mean? i have the standard lifetime plan

Hello @caracademy,

It refers to the plan associated with videoask. Please make sure you have the required plan to perform the action, for more info regarding the plans please reach out to the videoask team.

so the video ask plan the problem? strange because with zapier i had no problem

so the video ask plan the problem? strange because with zapier i had no problem