VideoAsk With Transcription

Hello Pabbly Community,

I'm writing to ask for help with an issue I'm facing with the VideoAsk integration in Pabbly Connect.

I'm trying to set up a workflow that triggers on a new VideoAsk response, and I've noticed something strange:

1. When I use the standard "New Response" trigger, Pabbly Connect correctly finds and displays all of my forms from VideoAsk.
2. However, when I try to select the specific "New Response (with transcription)" trigger, the list of forms is completely empty, as if none exist.

Has anyone else encountered this same problem or know how I might be able to fix it? Is there perhaps a special setting I need to enable in VideoAsk, or a step I'm missing, that would allow the forms to appear for this specific trigger?

Thanks in advance for any help or suggestions you can offer.

Best regards,
Lorenzo

Hi @Lorenzo,

Please allow us some time to look into this concern. We will get back to you with an update soon.

Hi @Lorenzo,

Please allow us some time to look into this concern. We will get back to you with an update soon.

Hello @Lorenzo,

Upon investigating, our team has noticed that there is some issue with the connection. We recommend trying to create a new connection and then try using the trigger to check if the forms are visible under it or not.

Hello @Lorenzo,

Upon investigating, our team has noticed that there is some issue with the connection. We recommend trying to create a new connection and then try using the trigger to check if the forms are visible under it or not.

i've just tried to make 2 new connections but the problem is still the same.

Hello @Lorenzo,

Thanks for the details. Please allow us some time to get this reviewed by our team.

Hello @Lorenzo,

Thank you for reaching out.

To help us understand the issue better, could you please share a short screen recording demonstrating how you're creating the connection with VideoAsk? This will allow us to review the steps and identify where things might be going wrong.

Alternatively, if you’d prefer a live walkthrough, please let us know a convenient time from the slots below, and we’ll be happy to schedule a meeting to check if the connection is being created successfully, as the issue seems to be related specifically to the connection setup.

• 11:00 AM – 1:00 PM IST
• 4:00 PM – 5:00 PM IST

Hi Preeti,

here to you the screen record making 2 tests: https://drive.google.com/file/d/1m0NMBcr-lzrvVlL-NJRBtqE53ehNK9XF/view?usp=sharing

Many thanks for your help and hoping to solve it.

All the best,
Lorenzo

Hello @Preeti Paryani , how are you?

I'm in trouble because I need to launch my campaigns and this bug is blocking me.

Do you have any news regarding this?

Many thanks in advance,

Lorenzo

Hello @Lorenzo,

To better assist you with the issue you're facing, we’d like to connect with you over a quick Google Meet.

Could you please book a time slot with us using the link below? This will allow us to understand the concern in detail and provide more effective support:

https://pabbly-booking.zohobookings.in/#/preeti

Looking forward to speaking with you.

Just fixed for this Friday, the first slot in a time where here is day.

If today, for any reason, you will be available, please write me here and I'll pass a link to connect immediately.

Many thanks,
Lorenzo

Hi Preeti, many thanks again for your help in the videocall. You'd been super professional and sweet.

We solved the problem totally.

Best regards :)

Lorenzo

Hello @Lorenzo,

Thanks for the update, we'd love to hear your thoughts! If you have a moment, please rate us on Google. Your feedback helps us improve.

Hi Preeti,

the funnel has problem again... and I've also another problem with another integration (i create a new question for this other integration).

In this videoask flow, I can see my questionaries only if each time I create a new connection to Videoask.

This would affect also hte correct work of the flow?! Or I have only to create a new connection each time I have to make some modification to the flow?

Many thnaks,
Lorenzo

Hello @Lorenzo,

Apologies, but could you please elaborate a bit more on your concern? Additionally, if you could share a screen recording, that would be very helpful.