voided and credit note is support by pabbly?

Create Bill, Increase Product Quantity – 4/9
https://connect.pabbly.com/workflow/share/WBBVZ1QDBmVQGlA6D1BTdFhMAQVVDwU9AxoHFV1SBX1bFQdCVhcPZVwQBSdWEVAxAksEblMPADhdSQEFBVNWJQYfU0EGBVctAE1TKAFMW2hYBlV9VDU#
I’d like to know why the bill gets voided or a credit note is generated. When I click the bill, I can see the credit note/voided status, and if I manually run the workflow, it works. However, the workflow does not trigger automatically.
https://prnt.sc/w9IMiihS59X2

Create Invoice, Decrease Product Quantity – 5/9
https://connect.pabbly.com/workflow/share/XxdQYlMEA2BeFANpAl0NKl9LUFQEXlJqXEVSQAYJBn4HSVMWVxYNZwFNACJWGQVkA0pVPwNfBDxbT1JWCV8DcAYIABJcX1MpAUxVLgRFX2xfAVB4UzI#
When I create Voided or with a Credit Note. If I manually run the workflow, it works fine, and I can see the expected invoice details. But the workflow does not trigger automatically, so the update in product quantity does not happen in real-time.

Hi @zaoyao,

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY1MDYzNDA0MzE1MjZhNTUzMDUxMzMi_pc
This workflow is set up to trigger when a new bill is created in your Xero account. Since it has a trigger interval of 10 minutes, it may take up to 10 minutes for the workflow to trigger after a new bill is added.

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY1MDYzNDA0MzM1MjZhNTUzZDUxMzAi_pc

This workflow is set up to trigger when a new sales invoice is created or when an existing invoice is updated. Since it has a trigger interval of 10 minutes, it may take up to 10 minutes for the workflow to trigger.

But always i wait 10 min will not run. It is 10 invoice will only run 8

Hi @zaoyao,

The data is generally polled within a period of 10 minutes. However, please note that in certain cases this interval may extend to 15–20 minutes due to extensive server usage.

Upon checking the history, we can confirm that your workflow is getting triggered as expected. Kindly refer to the attached images for reference.

Hi, I credited the new bill, and after that, I tried to void the invoice. The first time I created it, the invoice update ran, but when I tried to void it, it didn’t run.

I’ve noticed that when we update a bill or invoice—whether it’s voided, credited, or otherwise changed—sometimes the update runs and sometimes it doesn’t. Could you clarify which statuses will not trigger the update to run?

Hello @zaoyao,

Could you please share the invoice ID or any unique details related to the test invoice so that we can assist you accordingly?

For example
INV-1434.
https://connect.pabbly.com/v2/app/workflow/share/WBAENl8IBmVWHAVvUgFUcw4aBQEDWQQ4Vk8EFldYAXkHXQJXUxIMZgxAVD5TAFAxUxoDaQJeBThaTgQAA1VTIFVPBgQGBVMpUh8IcwdOCzhYBgQsXz4#
a lot some same problem

I’ve noticed that when we update a bill or invoice—whether it’s voided, credited, or otherwise changed—sometimes the update runs and sometimes it doesn’t. Could you clarify which statuses will not trigger the update to run?

I just want to know this so i can inform to my boss

Hello @zaoyao,

Thank you for sharing the details. It appears that your conversation is already ongoing with our executive Hrishabh, and he has escalated your issue to the technical team for further review. We recommend continuing the discussion under the same ticket ID (1884) to avoid any confusion. Since the concern has already been escalated, the technical team will review it, and Hrishabh will get back to you with updates as soon as they are available.

thx