Webhook Not Triggering Automatically in Pabbly Connect (Works Only During Testing)

Hi everyone,

I'm facing an issue where my webhook works perfectly when I click Capture Webhook Response or test the workflow, but it doesn't trigger automatically when the actual event happens.

Here's what I've checked:

• The workflow is turned ON.
• The webhook URL is correctly added to the source application.
• The test request is received successfully.
• Live requests are either not reaching Pabbly Connect or the workflow doesn't start.
• 
  

What I've tried:

Expected behavior:
The workflow should automatically trigger every time a new event occurs in the source application.

Actual behavior:
Only manual test requests trigger the workflow. Live events are ignored.

Has anyone experienced this issue? Is there something else I should check, such as webhook limits, source application settings, or Pabbly Connect configuration?

Any suggestions would be greatly appreciated. Thanks!

Hello,

Thank you for reaching out and providing these details.

To help us investigate why live requests are not reaching your workflow, could you please share:

1. Workflow URL: The link to your Pabbly Connect workflow where this issue is occurring.

2. Trigger Application: The name of the source application you are using as the trigger, where you pasted the Pabbly webhook URL.

Once we have these details, we can check the exact configuration and guide you on how to resolve the issue.

Looking forward to your reply!

Hello,

We hope you're doing well.

We're just following up on our previous email to check if you had a chance to review the information we shared.

If you have any questions or need any further assistance, please feel free to reply to this email. We'll be happy to help.

We look forward to hearing from you.