Whatsapp and mail are not getting sent

Status: Open · Asked by Parth Nayak on · 0 views

Parth Nayak — Reply ·

also workflow says CRM, Google sheet and other steps suceeded but actually not suceeded as receipient did not received whatsapp, CRM Lead not added also google sheet not added leads, can show on google meet

Preeti Paryani — Reply ·

Hello Parth,

Thank you for sharing the workflow URL and task history ID.

We checked the task history and found that the WhatsApp action is failing because the recipient's phone number is not being passed correctly. Instead of the recipient number, another value is being mapped in the "To" field. We have attached a video highlighting the issue and the steps that need to be reviewed. Please verify and correct the field mapping to resolve the WhatsApp delivery issue.

Regarding the Gmail action, we found that the attachment file being passed is not publicly accessible. Since Gmail can only access publicly available files for attachments, the email is failing to send. Please ensure that the file URL provided in the attachment field is publicly accessible so Gmail can retrieve and send it successfully.

Please review the shared video and update the mappings accordingly. Let us know if you need any further assistance.

https://www.awesomescreenshot.com/video/53396094?key=88a1453e08a286c591941d17bf65d9e1

Parth Nayak — Reply ·

video attached not working

Preeti Paryani — Reply ·

Hey @Parth,

It seems that you had booked a meeting slot with us for today at 12:00 PM IST.

We are currently waiting for you to join the meeting. Kindly join us using the link below:

https://meet.google.com/kjk-wokw-zxo

We look forward to speaking with you.

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