WhatsApp Cloud API Error - Object with id does not exist

Hi team @Preeti Paryani @ArshilAhmad

I recently changed my WABA account so i updated the connection details

I am getting this error in Pabbly WhatsApp API, when i try to send a approved template message:

Unsupported post request. Object with ID '{{phone_no_id}}' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

I checked the permanent access token and it has all the required permissions

I did a lot of research, re-registered the number etc but still getting same error

Also i am able to send template messages from my provider, so there is no problem in WABA config and account is approved, registered and active

Please help me fix this issue.

WABA id: 1193794402402050
Phone number id: 955824070945959

Hi @revivemasculinity,

The workflow you shared contains multiple WhatsApp Cloud API action steps. Could you please provide a screenshot showing the exact step where you’re encountering this issue?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
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@ArshilAhmad @Preeti Paryani this is for all the steps where Cloud API app is used. You can pick the one with 22H our one to do save and test request. But all of them are facing issue. You can pick nearest one or one with 22H (Top right)

Hi @revivemasculinity,

Our team made some adjustments related to this issue yesterday. Could you please try setting up a new connection and then execute the same action again?

Let us know how it goes on your end.

@Preeti Paryani added a new connection and tested with that. Still getting the same error.

Hi @revivemasculinity,

We have escalated this to our team for further review. Please allow us some time, and we will get back to you as soon as we have an update.

Hi @revivemasculinity,

The issue has been fixed by our team. Please try executing the action again and let us know if it works fine now.

Hi @Preeti Paryani thankyou, it is fixed now!

Thank you for the update. We're glad we were able to help.

As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9

Thank you for your time.

PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
?Rate your support