While calling external API timeout issue coming

Status: Open · Asked by Angus Montgomery arts on · 0 views

Angus Montgomery arts — Question ·

While calling external API timeout issue coming. I have check history and found June 5 same API is working but aftter that getting timeout issue 25 second.

I am using http://134.209.181.159/api/getinvitation/45672255 this API in API integration. Could you please let me. same API is working in postman.

I have created 2 workflow and both are not working now.

Attachments

Screenshot 2024-06-07 152101.png
Screenshot 2.png
Pabblymember11 — Reply ·

Hey @Angus Montgomery arts

Could you please let me. same API is working in postman.

We suggest you first execute the same CURL request in Postman to ensure the API runs correctly, and then replicate the CURL request in the API through the Pabbly action step.

Angus Montgomery arts — Reply ·

Thank you for suggesting import cURL. I tried but not working but its working in postman perfectly. Could you please let me know why previously its working and suddenly stop working through Pabbly Connect site.

Attachments

postman-snapshot.png
notworking-pabby.png
Angus Montgomery arts — Reply ·

I tried again and its working for me. Thank you so much for your suggestion. I will let you know if not working

Arshil Ahmad — Reply ·

Thank you for the update. We are glad its working now.

Angus Montgomery arts — Reply ·

Team- The issue is still present. Again the API is not hitting through pabby connect. but its working from postman. I am not sure why its happened every second day. Could you please provide me permanent solution on this. lots of deal having similar issue and my client is worry to use this platform.

Pabblymember11 — Reply ·

Can you please share your curl request with us which you have worked on postman so, that we can check on it and help you accordingly.

Angus Montgomery arts — Reply ·

Hi Pabby team,

I have facing again the timeout issue in my API integration. Every day same issue was occur. Could you please provide me some good solution. Because same API is working fine in postman.

Angus Montgomery arts — Reply ·

Luv,

Its not about response, Even my request is also not coming to my API from pabbly connect. Please check why this issue is coming back to back.

See below snapshot shot to failure request

Deleted member 15445 — Reply ·

Hey @Angus Montgomery arts

We have applied the delay and manually executed a few of your failed tasks. Kindly refer to the image below.

Please monitor your workflow for a while and let us know if you encounter any further issues.

Angus Montgomery arts — Reply ·

Thank you so much,

Could you please check below workflow also I have added delay 1 min, is this correct. but after trying for test it will not giving me correct response.

Deleted member 15445 — Reply ·

Hey @Angus Montgomery arts

It appears that this workflow of yours is executing properly. Kindly monitor your workflow for a while and let us know if in case you face any further issues.

Angus Montgomery arts — Reply ·

Hi Luv,

Its not working. My both workflow are not working (SendAnguscontact and AngusInvitationFlow) please suggest what need to be done to correct those. From tomorrow onward every request was failing.


Deleted member 15445 — Reply ·

Hey @Angus Montgomery arts

The endpoint you are currently using uses the 'http' protocol, which can cause errors when executing the API through Pabbly.
We recommend using an endpoint that uses the 'https' protocol instead.

Kindly set up the workflow accordingly, and do a few test runs.

Let us know if it works for you.

Angus Montgomery arts — Reply ·

Hey Pabbly Team,

I have again facing issue for timeout. I am not how sometime request is working and sometimes are not. Could you please do something to correct my workflow. I have 2 work flows create " SendAnguscontact" and "AngusInvitationFlow".

1. "SendAnguscontact" this workflow sometime is work and sometime is not. But "AngusInvitationFlow" this workflow is not working in long time. Could you please check. My end point is working fine in postman.

Due to this issue my client is not happy and lost of issue is coming.


Pabblymember11 — Reply ·
1. "SendAnguscontact" this workflow sometime is work and sometime is not. But "AngusInvitationFlow" this workflow is not working in long time. Could you please check. My end point is working fine in postman.

As we can see from the API call from your workflow, we cannot see that the API call is working fine.

Please share the cURL request which is working fine.

Angus Montgomery arts — Reply ·
As we can see from the API call from your workflow, we cannot see that the API call is working fine.

Please share the cURL request which is working fine.


Team- Its GET call NOT POST. Please change GET it will work.
Pabblymember11 — Reply ·
Team- Its GET call NOT POST. Please change GET it will work.

We have verified this with a GET request, and the API call is still unresponsive as it is taking more than 25 seconds. Please contact the API provider to check the response time.

Angus Montgomery arts — Reply ·
We have verified this with a GET request, and the API call is still unresponsive as it is taking more than 25 seconds. Please contact the API provider to check the response time.


Team - I don't know why this request is not working in your end. It's working for my end successfully. see below

URL-
http://crm-angusmontgomeryarts.com/api/getinvitation/49216615

Pabblymember11 — Reply ·

Please check the following short recorded video. We tried using our Postman application online, but it is not working.

https://www.screenpresso.com/=5jBS

Angus Montgomery arts — Reply ·
Please check the following short recorded video. We tried using our Postman application online, but it is not working.

https://www.screenpresso.com/=5jBS


Team- Above screenshot URL is not working for me. Could you please setup meeting with me so we can discuss this issue over call and resolve asap without back&forth. Please setup meeting with this email id "[email hidden]".
Pabblymember11 — Reply ·

Please note that we only support API requests with endpoint URLs using HTTPS. For security reasons, HTTP (without the "s") is not supported. Kindly update your request to use an HTTPS endpoint to ensure a successful connection.

Angus Montgomery arts — Reply ·
Please note that we only support API requests with endpoint URLs using HTTPS. For security reasons, HTTP (without the "s") is not supported. Kindly update your request to use an HTTPS endpoint to ensure a successful connection.

Thank you for your suggestion. I will check at my end and get back to you again.
But I have seen some of the request is working for same URL. how that was happened. See below snapshot on my another workflow.

Pabblymember11 — Reply ·

While it might seem that some requests are working over HTTP, this could be due to temporary or legacy configurations that may still allow HTTP requests in certain environments. However, as a standard and secure practice, our system officially supports only HTTPS to ensure data encryption and security.

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