Why can't I add anyone to the workflow?

Hi Team, I'm currently trying to invite a new user and grant them access to a workflow. But it's not working—I keep getting the following message: “Unable to locate a Pabbly account with this email address.” Well, that's exactly why I want to invite the new user.

Hello,

Thank you for reaching out.

The message "Unable to locate a Pabbly account with this email address" appears because the email address you're trying to add does not have a registered Pabbly account.

In Pabbly, you can only add or share workflows with team members who already have a Pabbly account. It is not possible to invite a new user directly through the Team Members feature if they haven't signed up yet.

We recommend asking the user to first create a Pabbly account using the email address you'd like to add. Once the account has been registered, you should be able to add them as a team member and share the required workflows without any issues.

If you have any further questions, please let us know. We'll be happy to help.