Why did this workflow fail?

Hello Sarayu,

Thank you for reaching out to us.

Upon checking your workflow, it appears that the trigger being used is Razorpay. Please note that the Razorpay trigger captures payments from all payment pages associated with the connected account.

For the failed execution, it seems that the payment was received through a different payment page than the one for which this workflow was originally configured. As a result, the form fields in the trigger response differed from the expected fields, causing the mapped data in the subsequent steps to be unavailable and leading to the workflow failure.

To avoid this issue, we recommend adding a Filter immediately after the trigger based on a unique identifier, such as the payment amount or another field specific to the intended payment page. This will ensure that only the relevant purchases proceed through the workflow.

Please let us know if you need assistance setting up the filter.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com