workflow error

Status: Open · Asked by JohnBrady on · 0 views

JohnBrady — Question ·

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[TD][JUSTIFY]I don't know what this means:

This email is to notify you that for the workflow "Shared - [Google Contacts > FU Beast]" , a recent task was not executed due to following error -[/JUSTIFY]
Task History ID: IjU3NjUwNTZiMDYzMjA0Mzc1MjY4NTUzNDUxMzE1MTYxNTQzMjBmMzUi_pc
Step Name: LeadConnector V2 > Create or Update a Contact
Connection Name: LeadConnector V2 #1
Task Error Detail:
{
"statusCode": 401,
"message": "Invalid JWT"
}

Note that the workflow has not been paused and continues to run according to your settings. Further, you have the option to re-execute tasks that encountered error from the history section.

I've also attached a screenshot because i don't know how to fix this on my own[/TD]
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Arshil Ahmad — Reply ·

Hi @JohnBrady,

The issue primarily arises because the old token expires and is regenerated every hour. There can be instances where a request is sent using Token A, but during the process, a new Token B is generated. Since LeadConnector only recognizes the latest token (Token B), any requests made using the old token (Token A) will result in an error.
We have added a Delay After Queue as step 2 of your workflow. Please monitor your workflow for some time and see if that rectifies this issue.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
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