Workflow operating multiple times

Hi there,
Is there work going on that would cause my only workflow to trigger multiple times?
I see on Instagram AND Facebook that all my entries are appearing 3 and 4 times.
Please help because I have much work to do and cannot be having to check and delete all these extra posts!

I keep deleting them and they KEEP APPEARING!
What is going on?!!

Incredibly frustrating.
Working in reverse-alphabetical order all day, I aimed to reach the entry of a product that will be highly sought after by buyers across Australia.
Just before reaching this product I have discovered this major fault and have had to STOP.
This is costing me thousands of dollars today because I am not prepared to continue whilst this problem is present.

Hi @strangeworldrecords ,

The issue is that you are using the Shopify (Legacy) application. This older version often causes "retry loops," leading to the 3-4 duplicate posts you're seeing.

To fix this:

1. Switch to Shopify V2: Replace your current Shopify (Legacy) trigger and actions with the latest Shopify app in Pabbly.
2. Re-map Data: Since V2 has a different data structure, you'll need to re-map your fields in the Text Formatter and Router steps.

Hi and thanks for the reply BUT what caused this to happen all of a sudden?

You wouldn't know but I spent about 2 YEARS trying to get this workflow to work as it should.
In the end, I had to pay somebody USD 75 via Upwork to have it function how it should.
As you could imagine, I was NOT HAPPY about having to outsource somebody to make YOUR PROGRAM work.

Now, without me changing anything, you say I have a whole bunch of work to complete - without any guarantee that it will work or even knowing what I have to do.

I hope you can understand the incredible level of frustration I am feeling right now.

Hi @strangeworldrecords,

I completely understand your frustration.

To answer your question on why this happened suddenly: Shopify frequently updates its API and webhook delivery systems. The Shopify (Legacy) integration uses an older "handshake" method. Shopify has become stricter with response times; if they don't receive an almost instantaneous confirmation from the legacy hook, they automatically retry the send 3-4 times, which is exactly the duplication you are seeing.

How we can help: While we cannot automatically convert the old legacy steps to the new version (as the data structures differ), we want to make this transition as easy as possible for you:

1. Use Shopify V2: This version is built on the newest API and handles the handshakes correctly to prevent these "retry loops."
2. Support Assistance: Since you've authorized access, we can look at your CLONE workflow and help identify the specific fields that need re-mapping to ensure the Text Formatter and Router continue to function as your freelancer intended.