workflow stopped working

Status: Open · Asked by mrkt360alpha on · 0 views

mrkt360alpha — Question ·

Dear all,
I'm in the free plan and still have workflows to go and the workflow in the screenshot attached stopped
working and didn't send emails after 21.07.25.
Why is that ?

Arshil Ahmad — Reply ·

Hi @mrkt360alpha,

Could you please share the Workflow URL where you have this concern?

Soumya Tripathi — Reply ·

Hello @mrkt360alpha
As we have checked, you are currently on the free plan and using the trigger application "Facebook Lead Ads: New Lead", which has a polling time of 24 hours.

To reduce this time to 10 minutes, you would need to upgrade to a paid plan of Pabbly Connect.

Alternatively, you can use the trigger event "Facebook Lead Ads: New Lead Instant", which will pull the lead details instantly—even under the free plan.

mrkt360alpha — Reply ·
Hello @mrkt360alpha
As we have checked, you are currently on the free plan and using the trigger application "Facebook Lead Ads: New Lead", which has a polling time of 24 hours.

To reduce this time to 10 minutes, you would need to upgrade to a paid plan of Pabbly Connect.

Alternatively, you can use the trigger event "Facebook Lead Ads: New Lead Instant", which will pull the lead details instantly—even under the free plan.


Thank you for your reply,
I understand that i need to upgrade for shorter intervals, but i asked why the last flow was on July 21st
while i have leads after that date that weren't sent in the flow by mail
Soumya Tripathi — Reply ·

Hello @mrkt360alpha
Could you please let us know if you have recently changed the password of your Facebook account? If so, you will need to create a new connection and reconfigure the trigger step "Facebook Lead Ads: New Lead".

mrkt360alpha — Reply ·
Hello @mrkt360alpha
Could you please let us know if you have recently changed the password of your Facebook account? If so, you will need to create a new connection and reconfigure the trigger step "Facebook Lead Ads: New Lead".

I didn't
Preeti Paryani — Reply ·

Hello @mrkt360alpha,

It appears that your connection with Facebook Lead Ads has expired. We recommend creating a new connection and then monitoring the workflow to ensure that new leads are coming through as expected.

Please let us know if you need any assistance in setting it up.

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