Workflows active but not working since sub renewal

Status: Open · Asked by kirat on · 0 views

kirat — Question ·

Hello, I have two active workflows which were working just fine but then my subscription expired and it took me a day to renew. Since then they are not working anymore despite showing as active.

Preeti Paryani — Reply ·

Hello @kirat,

Thank you for sharing the details. Upon checking, we found that the workflows were disabled by the system due to task exhaustion and were automatically re-enabled once tasks were allotted again. However, during the time the workflow was disabled, WATI may have encountered a 4xx error while attempting to send data to the webhook.

We recommend reviewing the webhooks in WATI to ensure they are active, or reconfiguring them once, and then testing the workflow. Please let us know if this resolves the issue.

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